Jorge Sierra

I had a 230 appo8ntment for an oil change. The first of my 3 free ones after purchasing my Hyundai Kona from this dealership. Arrived at 2;20. At 2:23! I received a text from Jorge telling m The first of my 3 free ones after purchasing my Hyundai Kona from this dealership. Arrived at 2;20. At 2:23! I received a text from Jorge telling me I "could text him anytime at this during your service visit". At 3;43, I texted back ask8ng how much longer to I have to wait. No response. At 4,00, to make the same inquiry & a man beh8nd the check in desk told me oil changes took 1/2-2 hours. I asked why because ny doctors don't even make me wait thar long. Guess he thought callings me ma'am several times made his frustrated tone sound more polite. Finally got car at 4:30. 2 hours for a simple oil change, with car owner showing up 10 minutes early for their appointment, is about 1 hour too long. What is the point of an appt & why does an oil change take 2 hours? More

by AFKM1234 Verified Customer Verified Customer

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Prices seem high for service especially for labor but overall good experience with this dealership. They are quick and responsive overall good experience with this dealership. They are quick and responsive More

by Ak Verified Customer Verified Customer

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Your service dept is total chaos. Service people staring at their screens and no one looks up to see people standing in front of them. No one communicated with the customer. Lobby is Service people staring at their screens and no one looks up to see people standing in front of them. No one communicated with the customer. Lobby is noisy, loud and seems disorganized. Everyone has a phone in each ear and again, people will come in and get no direction. By far the worst dealer service center I have seen including long wait times to get something very simple accomplished. There is a management and training problem at this dealership and it needs to be addressed. More

by randy93 Verified Customer Verified Customer

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Great service, Jorge was very knowledgeable about my car, what i needed and explained everything in great detail. He's very personable and a joy to work with. what i needed and explained everything in great detail. He's very personable and a joy to work with. More

by michael_conway0410 Verified Customer Verified Customer

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I believe our service representative was Jorge and he did an excellent job of taking care of us. The problem that I have is that the car was not in the same shape when we picked it up. We left for CT a few d an excellent job of taking care of us. The problem that I have is that the car was not in the same shape when we picked it up. We left for CT a few days later and didn't realize until we arrived there that our dash cam had been disconnected in your shop and never reconnected. When we reviewed the videos, the last video was when it was driven in to your service bay. I had to bring it to the original installer to have it reconnected. More

by PANDGSOC Verified Customer Verified Customer

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Excellent service at the outdoor service desk. Can't remember his name but he was from Havana and first rate. Have been coming for years and this was the fastest that I have ever had an oil change Can't remember his name but he was from Havana and first rate. Have been coming for years and this was the fastest that I have ever had an oil change. As always, enjoy the snacks and coffee. More

by KTHECK Verified Customer Verified Customer

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Extremely attentive to the needs of the customers…Jorge Sierra helped make this visit pleasant Sierra helped make this visit pleasant More

by c.calderon2462@gmail.com Verified Customer Verified Customer

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Quickest drop off ever and the process used to be long and painful. Jorge provided excellent customer service. and painful. Jorge provided excellent customer service. More

by CHRISTINEPETTA Verified Customer Verified Customer

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Jorge went above and beyond for my warranty work. There are not enough stars to rate him and the exceptional service was superb. This just adds to the experience at Tamiami Hyundai. From sales with There are not enough stars to rate him and the exceptional service was superb. This just adds to the experience at Tamiami Hyundai. From sales with Matt Harding, the finance end with Remi , the management staff, and service with Jorge. More

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Accuracy, and timeliness of communication regarding the repairs was abhorrent. Jorge had a family emergency and hid supervisors total dropped the ball on my repair . repairs was abhorrent. Jorge had a family emergency and hid supervisors total dropped the ball on my repair . More

by jgrams737 Verified Customer Verified Customer

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