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Jose Zambrana
Jose Zambrana at Five Star Subaru of Grapevine
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Jose Zambrana

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
67 Reviews
4.9

67 Reviews

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67 Reviews of Jose Zambrana

April 29, 2025

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Employee Rating

They are always wry helpful and attentive. My vehicle is serviced with in the time period they say. More

by Kcraft 1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter

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Apr 30, 2025

Five Star Subaru of Grapevine responded

We're so glad you consistently find the Five Star Subaru service team helpful and attentive, Kcraft 1005. We do our best to provide vehicle service that is completed efficiently. We truly value your business and look forward to hearing from you again at 817-438-1700. Thank you, Jakob Ritter, Service Director

March 14, 2025

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Employee Rating

Very efficient and prompt in providing service after arrival. Advisor had good suggestion above what I came in for More

by Lutherrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Five Star Subaru of Grapevine responded

Lutherrk, Thank you for your feedback! We're pleased to hear that our service was efficient and prompt and that Jose provided helpful suggestions beyond your initial request. We strive to provide comprehensive service to all our customers at Five Star Subaru. Don't hesitate to call Jose or me at 817-438-1700 for vehicle advice. Best regards, Jakob Ritter, Service Director

February 19, 2025

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Employee Rating

The Service department has always been very responsive to my needs and performed work within the time promised which is usually very quickly. More

by Pam
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Five Star Subaru of Grapevine responded

Pam, We're delighted to hear that the Five Star Subaru Service Department consistently meets your needs and completes work promptly. Responsiveness and efficiency are top priorities for us, so your feedback is greatly appreciated. Thank you for choosing our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 18, 2025

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Employee Rating

This dealership has been great and great customer service every time I go in I get five stars service. More

by Racer x
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Five Star Subaru of Grapevine responded

Racer x, Providing courteous and attentive service is a top priority at Five Star Subaru. Thank you for recognizing our efforts and sharing your positive experience. Jose and our service team welcome any additional vehicle questions at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

February 14, 2025

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Employee Rating

Service Department representative provided accurate estimate of charges and time needed to complete requested work. More

by Jack G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Five Star Subaru of Grapevine responded

Thank you, Jack, for choosing Five Star Subaru for your vehicle care. Jose and our techs welcome questions between visits at 817-438-1700. We are here to keep you knowledgeable about your car. We appreciate you. Safe travels, Jakob Ritter, Service Director

February 14, 2025

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Employee Rating

Always a great experience at Five Star Subaru of Grapevine. Mostly great, helpful people, clean store, More

by maril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2025

Five Star Subaru of Grapevine responded

Maril, We're so glad to hear you consistently have a great experience at Five Star Subaru! Thank you for the positive feedback about our team and dealership We appreciate your business! Let us know when you need our vehicle advice and expertise again at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 14, 2025

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Employee Rating

Always friendly and helpful! They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n More

by Rizzo, Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Matthew Branch

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Feb 15, 2025

Five Star Subaru of Grapevine responded

Thank you, Debbie, for choosing Five Star Subaru. We appreciate your trust in our service team and are so glad you chose us for your automotive needs. Call us for advice or to schedule future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

February 04, 2025

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Employee Rating

Very good communication and explanations. Also they are prompt and the dealership is very clean. More

by Wasson Chris 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Five Star Subaru of Grapevine responded

Chris, Communication is important at Five Star Subaru. We want our customers informed every step of the way. Between visits, should you have maintenance or repairs concerns, reach us at 817-438-1700. We are here for you! Thank you, Jakob Ritter, Service Director

January 30, 2025

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Employee Rating

Jose was very attentive and professional all the way …made it easy and convenient to pay for extra services, very likable fellow. More

by Allen F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Five Star Subaru of Grapevine responded

Thank you, Allen, for endorsing Jose and the Five Star Subaru service center. Jose and our techs are dedicated to helping our customers drive confident. Should you have additional car questions, reach us at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

January 27, 2025

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Employee Rating

Everything was very good from setting up the appointment to the intake to the exit. Just a good experience More

by Jtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2025

Five Star Subaru of Grapevine responded

Jtl, We're so glad you had such a smooth experience at Five Star Subaru! Thank you for taking the time to share your positive feedback. We strive to provide excellent service, and it's wonderful to know we're meeting your expectations. Reach Jose and our service team at 817-438-1700. We are here to help. Best regards, Jakob Ritter, Service Director

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