Joseph Augusta

Extremely disappointing experience at Coulter GMC. I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the n I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the numbers and questioned unnecessary charges. I originally came in to look at two trucks, but somehow one of them was suddenly unavailable during my appointment. Conveniently, it was the truck with more options at nearly the same price. Right away it felt like they were trying to push me toward the lesser-equipped truck instead. Then came the advertised rebates and financing offers that apparently could not actually be combined once we sat down to discuss the deal. That immediately felt like bait-and-switch tactics. The dealership also tried adding nearly $2,000 in “mandatory” extras I never asked for, including: $100 for nitrogen in the tires Around $500 for a “KeyFetch” key replacement program Window tint and other add-ons When I questioned these charges, I was basically told, “This is what we do when we sell vehicles.” Customers should not be forced into paying for unnecessary add-ons just to buy a vehicle. The financing process was even worse. Salesman Joe, the GM, and finance manager Ryan told me 5.75% through Global was the “best rate available.” After checking myself, I found out customers can apply directly online and get 5.5%. Same story with GAP insurance: they attempted to charge around $1,000, but Global itself offers it for about $495. At that point it became obvious I needed to fact-check everything myself. All I wanted was a clean purchase agreement with: Advertised price Tax Title Registration Standard doc fee No forced extras. No inflated products. No games. Instead, the entire experience felt shady, misleading, and unnecessarily confrontational because I refused to be taken advantage of. Buying a vehicle should not feel like a battle over hidden fees and misleading financing information. Very frustrating experience. More

Report | Print

Joe was extremely professional, knowledgeable, and fair to work with. Joe helped me order a spec'd vehicle which was ordered through Coulter with a lower dealer fee than the other local dealers. I didn't f to work with. Joe helped me order a spec'd vehicle which was ordered through Coulter with a lower dealer fee than the other local dealers. I didn't feel pressured, I felt welcomed and it was a fun experience. I would highly recommend this dealer to anyone in the market. More

Report | Print

This is my 2nd purchase from Coulter Cadillac & I couldn't be happier!! Joe who was my sales rep was kind, concise & there was no xx. I used Coulter for service the 6 years I owned my XT5 and will couldn't be happier!! Joe who was my sales rep was kind, concise & there was no xx. I used Coulter for service the 6 years I owned my XT5 and will continue to service my XT6 with them also. Great experience & I will continue to recommend Coulter to anyone looking for a new car More

Report | Print

Don't think we could have been more pleased with the purchase process of our new XT4. Joseph handled all aspects of the purchase process except closing paperwork and that went smoother than expected. purchase process of our new XT4. Joseph handled all aspects of the purchase process except closing paperwork and that went smoother than expected. Finance managers can be tough, but we didn't experience that. If we are ever looking to purchase again, we'll shop Coulter first. Thanks for "making our Day" More

Report | Print

Everybody we talked to at the dealership was professional and helpful. Our salesman, Joe Augusta, is a very nice, polite individual with charm and class. Unlike the tactics I have experienced at other deal and helpful. Our salesman, Joe Augusta, is a very nice, polite individual with charm and class. Unlike the tactics I have experienced at other dealerships, he never tried to push us into anything nor did Will in finance. Kudos to this truly class act dealership. It reminds of those golden days of yesteryear when people treated each other with respect. I cannot imagine ever going to any other dealership to purchase an automobile. More

Report | Print

My salesperson, Joe Augusta, was amazing! I appreciated his help. My interaction with the service department for the wheel repair was very positive. I appreciated his help. My interaction with the service department for the wheel repair was very positive. More

Report | Print

Sure pleased with my new Cadillac XT6 and the really positive experience I had with all involved with the purchase process at Coulter Cadillac in Phoenix. Briefly, live in southern California and found positive experience I had with all involved with the purchase process at Coulter Cadillac in Phoenix. Briefly, live in southern California and found my new car on Coulter’s website. I planned to trade-in previous car so had concerns regarding the trade process and transaction with a dealer 250 miles away. Sent message to Coulter through their site, had a response within an hour from Joe Augusta in sales. The purchase outcome was outstanding - I’m happy. Sales-Joe and others insured I got a very fair deal and the process was transparent, informative and sure created a high degree of trust with me. Would recommend Coulter without hesitation. More

Report | Print

Hassle-free. I made a reasonable offer. It was accepted. Done. To me, the exceptional thing about Coulter Cadillac, is that I was able to buy a car off the lot, w I made a reasonable offer. It was accepted. Done. To me, the exceptional thing about Coulter Cadillac, is that I was able to buy a car off the lot, without nearly $4,000 of dealer installed: nitrogen in the tires, door-edge guards, wheel locks, ceramic paint coating, etc. that another dealer added to the price, and then discounted. I have previously bought 2 other new cars in the Phoenix area, and both had the long list of add-ons. Going forward, definitely not something that I will accept. More

Report | Print

I purchased a 2025 Buick Envision from Joe Agusta. Knowing Joe for over 8 years now I have bought all my vehicles from him. I would highly recommend Joe and Colter Cadillac to anyone looking for a v Knowing Joe for over 8 years now I have bought all my vehicles from him. I would highly recommend Joe and Colter Cadillac to anyone looking for a vehicle. Very professional and great follow up. He has your back. More

Report | Print