Joseph Glenn

🚫 Sneaky, Disorganized, and Dishonest — Stay Away from Patriot Chrysler Dodge Jeep Ram Over the weekend, I submitted an inquiry to Patriot Chrysler Dodge Jeep Ram in Pryor Creek, Oklahoma about a new J Patriot Chrysler Dodge Jeep Ram Over the weekend, I submitted an inquiry to Patriot Chrysler Dodge Jeep Ram in Pryor Creek, Oklahoma about a new Jeep Grand Cherokee 4xe. I worked with Joe, who was genuinely helpful, he sent me a picture of the Jeep ensuring that it was still available, he set up a remote appraisal for my BMW M3 Competition X-drive and got me the information I needed. We agreed on trade numbers, and Joe told me that management would be sending over the full deal with the Jeep and my trade. That’s where things went downhill. By Tuesday, Joe was off but still trying to help me on his day off (which says a lot about him). Management, on the other hand, couldn’t be bothered. When I called in, Tyler asked me to complete a credit application before even seeing any numbers, which is backwards, but fine, I played along. I submitted it within 30 minutes. Then, crickets. Hours later, I called again and spoke with Jess, who said they were “waiting on approval from a credit union.” Still no pricing, no breakdown, nothing concrete. By Wednesday 3-days into this circus; Joe returned to work only to discover that the Jeep I’d been negotiating on was sold out from under me. Let that sink in: they ran my credit, dragged me along for days, never once showed me a quote, and then sold the vehicle while my salesperson was off. That’s not “miscommunication.” That’s sneaky, sloppy dealership management. You don’t make a customer submit a credit app without showing them the numbers first, and you certainly don’t sell the car they’re working a deal on without so much as a call or email. I was ready to drive 5+ hours to buy from them, but their management team made sure that never happened. Future buyers, beware: Patriot Chrysler Dodge Jeep Ram plays games with your time, your credit, and your trust. Completely unprofessional and unethical experience. More

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Deserves more than 5 stars! Extremely helpful! Compassionate and listened to what we wanted out of a vehicle! Extremely helpful! Compassionate and listened to what we wanted out of a vehicle! More

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