Joseph Yung

This message is really for Mr. Sean Cheng, the assistant manager. This is the first time I deal with Mr. Sean Cheng in Scarborough Toyota. He is a nice gentleman. He has passion a Sean Cheng, the assistant manager. This is the first time I deal with Mr. Sean Cheng in Scarborough Toyota. He is a nice gentleman. He has passion and knows how to handle customer's issues. I have a tire problem and need to be fixed. He handled the situation with quality skills, professionalism and passion. It was a busy day at the dealership, but I got my car our before rush hours began. Thank Sean, a job well-done. More

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Very convenient location, clean with a lounge of various beverages plus friendly reception team with smiling faces. beverages plus friendly reception team with smiling faces. More

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Joseph Yung is approachable, kind, patient and explain it the maintenance service details as best as he could. the maintenance service details as best as he could. More

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Joseph Yung is kind, approachable and very accommodating. He will tell yes in every request you like. He will make a way to make his client or customer satisfied. He will tell yes in every request you like. He will make a way to make his client or customer satisfied. More

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Jeanette always have a very warm welcoming Attitude ,very helpful whenever I come for services. She is excellent ,very helpful whenever I come for services. She is excellent More

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I took my RAV 4 SUV into Toyota on Eglinton Ave on August 3/22. I had scheduled an appt for detailing, oil change and maintenance check. When I dropped my car off at 10am, my Service Advisor Jeanneth Lagma 3/22. I had scheduled an appt for detailing, oil change and maintenance check. When I dropped my car off at 10am, my Service Advisor Jeanneth Lagman told me that my car would not be ready until 2pm the next day because of an issue with detailing. I accepted that fact and Jeanneth made arrangements for an Uber to take me home. Once in the Uber the driver told me he couldn’t drive me home because the address he was given was in Toronto vs Scarborough where I live. The rude Uber driver ordered me out of his car but I refused because we were on a busy street under heavy construction in the middle of boarded up businesses and I felt unsafe. Not to mention the temperature was in the mid 80’s. I called Toyota for assistance and I spoke with a receptionist named Gail who told me I must get out of the Uber and she would call me another one. What? This is the best assistance I can get? Ultimately I changed Ubers. When I arrived home, I sent Jeanneth a text telling her of my experience asking her to call me at home. She never called. I sent another text 90 minutes later asking for a call and again she never called. I called the dealership around 5pm because I wanted to know the status of my car and was told by Gail that the status was “on hold” and wouldn’t be started on until the next day. If Toyota wasn’t going to start on my car, why would I even have had to leave it that day? I knew the detailing was delayed but why couldn't the oil change and maintenance check be completed? I told Gail that I wanted to speak with someone in service and she said Service Advisor Joseph would call me back. At 8:00pm, I still have not heard from anyone. Worst customer service EVER!!! More

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Fine service on recalls and warranty repairs. Clear and courteous communication. Joseph in the Service Department is excellent. Clear and courteous communication. Joseph in the Service Department is excellent. More

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I have leased/bought from these guys for nigh unto 20 years! They are the best! Pauline Kamin is a superb representative -highly recommended! years! They are the best! Pauline Kamin is a superb representative -highly recommended! More

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Naveed and Joseph have both been amazing and my family and I are very very happy with their professionalism and respect to us and their customers.  I want to ensure that both of these gentlemen are acknow and I are very very happy with their professionalism and respect to us and their customers.  I want to ensure that both of these gentlemen are acknowledged for all their help and professionalism.  Very friendly and will be back again.  From a long term Toyota customer.  Thank you. More

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I have my cars serviced with Scarborough Toyota for a long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Adviso long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Advisor her knowledge and experience helps me feel more confident and comfortable and trustworthy when I bring my car for services at Scarborough Toyota Dealer. Thank you all. More

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