Josh Ferran
Josh Ferran at Johnson Ford

Josh Ferran

General Sales Manager

Johnson Ford

900 E US-130
Burlington, NJ 08016

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3 Reviews
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3 Reviews

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3 Reviews of Josh Ferran

May 02, 2025

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I'm a previous customer of Frank Dudleys. aka Doodle to his friends. My recent purchase met all of my needs and then some! Frank thoroughly explained all of the features. He made sure I und More

by FrankA
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Dudley , Justin in service.

May 01, 2025

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Very friendly staff, my salesman frank dudley was very well versed with his product knowledge ,there was no pressure felt when we pulled the trigger and leased our new brono ,if me, my family ,or friends More

by harrycutts
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Dudley

April 17, 2025

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Worst dealership in the south jersey territory - Completely mishandled transaction – now stuck in credit card xxxx I regret ever stepping foot into Johnson Ford. What started as a routine vehicle More

by mukhtar
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Trade-in Experience
Purchase Time
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Recommend Dealer
No
Apr 18, 2025

Johnson Ford responded

I am sorry to hear about your experience here at Johnson Ford. I reached out to you privately yesterday regarding your review. This situation doesn't meet the standards we have set for our dealership, and we apologize. Please contact me regarding the resolution I offered and let me know if that meets your requirements. Jamie Hart 609-386-3100

Apr 18, 2025

mukhtar responded

A "sincere apology" and a free oil change is a slap in the face to the circumstances I have dealt with. It's laughable that y'all are claiming to have not known of this issue. I have call records and recordings to show how many times I called and what I was told over and over for this 6 month ordeal. I expect and demand a fair resolution. Otherwise my attorney will be in touch and my FTC and CFPB complaint will remain active.

Apr 18, 2025

Johnson Ford responded

Good Afternoon, Thank you for tagging me in this review. Unfortunately, I was not aware of this situation until now and I apologize for the inconvenience this has caused you. I reviewed the text exchange between you and Niall 5 months ago and Im afraid Niall mis-understood what he was told and he thought you indeed needed to provide the credit card for refund. I can gladly refund you the deposit you are seeking today and do it with a very sincere apology. To attempt to win back your faith in us Id like to offer you a free oil change and I will personally handle it for you. Id be very grateful if you could remove/revise your review if possible. If there is anything else we can do for you in the future, please reach out to me directly. Jamie Hart Dealership Performance 609-386-3100

Apr 18, 2025

mukhtar responded

Hello Jamie, At this point in time due to how long it and been, the fees I've been charged by my credit card company, the hours I have wasted calling you and the credit card company, I will not be satisfied with a refund of my deposit and a $30-$60 oil change. Nor would I ever consider doing any business with this location again. You may claim your apology is sincere but I spoke with your sales people, the secretary, and manager regarding this issue for 5-6 months. Each time I called someone said they'd call back or left a note for someone and they were working on it. I was not only mislead but flat out lied to. I've got the call records and recordings to show for it. I appreciate your response and so I will offer a one time solution here and only then will I consider this request to take this review down. $1500 is what I seek. That is the cost of the deposit, interest and late fees, the time and energy exerted with all this. If this is something you cannot do, the review stays up. My FTC and CFPB complaint remains active and my attorney will reach out to you for more than this specified amount.