Purchased a car at this dealership on 8/5/23 and still
waiting on them to have it registered. Never seen service so poor, no communication about what is happening and always voicemail before someone calls
waiting on them to have it registered. Never seen service so poor, no communication about what is happening and always voicemail before someone calls back. To Date still no registration and provided them all the required information.
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by tataroot
Oct 18, 2023 -
Hoffman Lexus responded
It's concerning to hear that you still have not received your vehicle's registration. We aim for a straightforward purchase experience, and I'm sorry for the lack of clear updates from my team. I would like to step in and offer my assistance - please reach out when you have a moment so that we can work toward resolving this issue together.
Thank you,
Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com
Oct 26, 2023 -
Hoffman Lexus responded
Thank you for taking the time to speak with me. We want the most for our guests, and I am glad that we were able to help sort things out. We apologize for the inconvenience you encountered working with us and appreciate your patience as you wait for your check. If there is anything more I can do to assist you or anything more you would like to share, please contact me directly. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com
Oct 18, 2023 -
tataroot responded
The issue is still not resolved. I understand that the bottleneck is now at the dmv. I was to receive a call today with an update however it has not happened as yet. I purchased this vehicle as an RI resident and am not sure your ppl were familiar with the process based on RI requirements. The result is I still am not road worthy after more than two months.
I have have not received an offer to help with my transport given the situation. Overall just very disappointed in the service.
I think your team should visit Inskip to see how they take care of customers. Lexus is more than just the cars
Oct 28, 2023 -
tataroot responded
This issue have been resolved satisfactorily. Dealership management reached out and tried to make things right. Understood that some extenuating circumstances led to my bad experience, however I must empathize the importance of communicating this to the customer in future. In the end I got a great car at a fair price and I just glad to move forward.
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