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Josh Hyams
Josh Hyams at Russ Darrow Mazda of Madison

Josh Hyams

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
87 Reviews

Dealership Experience

3 yrs, 4 mos

4.9

87 Reviews

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87 Reviews of Josh Hyams

February 14, 2026

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Employee Rating

Josh was great to work with. Responsive, polite and communicated well. CX-5 issue was resolved perfectly. More

by Pflaten46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Russ Darrow Mazda of Madison responded

We’re glad Josh provided polite and clear communication throughout your service appointment. It’s great to know the issue with your Mazda CX-5 was handled to your satisfaction. If you need anything else down the road, feel free to reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

The sales and service staff are professional and easy to work with. Overall the process was smooth. More

by WUDELHOVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Marshall, Brandon Trierweiler, Leah Hoefling

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Feb 12, 2026

Russ Darrow Mazda of Madison responded

Thank you for highlighting how professional our sales and service teams were. We’re glad your Mazda visit was straightforward and appreciate you choosing us. Nick Zinniel nicholas.zinniel@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

Everyone was pleasant. My vehicle was completed quickly and the work was done well. Clean waiting area with snacks. From the time of arrival until I left the experience w More

by CFREE5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Russ Darrow Mazda of Madison responded

Thank you for sharing your experience. It’s wonderful to hear your CX-5 was serviced promptly and that our waiting area with snacks added to your comfort. Josh and the team look forward to welcoming you back. Nick Zinniel nicholas.zinniel@russdarrow.com

February 01, 2026

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Employee Rating

Thank you for the service…. thank you again for the great service. Will be coming back again More

by ALYCENNOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Feb 01, 2026

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

January 21, 2026

Dealership Rating
Employee Rating

Everyone at Russ Darrow is always friendly and helpful. I always appreciate the professionalism and knowledge that they show me. I have had 3 vehicles from them and I have been happy with the buying exper More

by SARAH.RECOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Jan 21, 2026

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

January 17, 2026

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Employee Rating

Very attentive to customer needs. Very friendly and they seem to always go the extra mile for your satisfaction. More

by VELAZQUEZ6565
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling

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Jan 17, 2026

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

January 08, 2026

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Employee Rating

Attentive customer service. Respectful of the customer’s time. Thorough review of the diagnosis via video. More

by MROZ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Her

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Jan 08, 2026

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

January 01, 2026

Dealership Rating
Employee Rating

I was in a bind and live 90 minutes away. They were kind, professional, and fit me in for a major repair so I could get home. They are wonderful! More

by SMELODIEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

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Jan 01, 2026

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

December 31, 2025

Dealership Rating
Employee Rating

Russ Darrow Mazda of Madison has hands down the best customer service in all departments. Very trustworthy people and they are there to make your life easier with big decisions. More

by JESSIC4.H1NTZ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Faber

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Dec 31, 2025

Russ Darrow Mazda of Madison responded

Thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

December 26, 2025

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Employee Rating

Thank you for changing my oil, even though I had the appointment time wrong. It was an all around positive experience! More

by Angeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Ethan Her, Andy Bustos

Report | Print
Dec 26, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

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