Josh Kimbrell

I visited Allen Chevrolet on March 24th and March 25th. I met with a sales rep. (leaving out the name on purpose) and viewed a Yukon XL, Tahoe, and Suburban. After the test drive and talking with the sales I met with a sales rep. (leaving out the name on purpose) and viewed a Yukon XL, Tahoe, and Suburban. After the test drive and talking with the sales rep, I decided to negotiate on the Tahoe and bring my wife and family up the early afternoon of the 25th, for her to test drive and make sure it was the right fit for her. The plan was to come home on the 25th with the Tahoe. Long story short the vehicle wasn’t the right fit, due to body damage that wasn't seen the day before from how dirty the vehicle was. After discussing this plan on the 24th with the sales rep we shook hands, both thinking that the next day I would have a new vehicle, and he would have a sale. I started to leave. Upon exiting Allen's South door, I seen their fence gate on the South side of the building was opened and propped against my driver's side Truck door. I took a photo of it, went inside, told and showed the sales rep what happened. He asked for my keys and took it back to the body shop to see if the scratches would buff out, but this didn’t work. Long story short we spoke over txt about how to come to an agreement to get this situation resolved. I have these texts if anyone would like to view them. The issue is these talks were attempted to be held under the pretense that my truck will only be repaired by Allen if I was purchasing a vehicle from them…. This alone is wrong and a disgusting way to do business. Due to Allens negligence to properly secure their fence gate I now have scratches on the side of my 24 Tundra. I have attempted multiple calls to Mike and John Allen to get this resolved. I have even sent an email explaining the situation in detail. Needless to say, I will never attempt to do business here again. I am currently researching how to subpoena one of the owners to small claims court to get this settled. More

Report | Print

Josh went above and beyond to make sure I had a good experience with Allen Chevrolet. Excellent customer service! experience with Allen Chevrolet. Excellent customer service! More

Report | Print

Wonderful service from sales person Josh Kimbrell and tge entire dealership! We traveled from Santa Fe, New Mexico to do business with them and pick up our Cadillac XT4. We did this in January but due to som entire dealership! We traveled from Santa Fe, New Mexico to do business with them and pick up our Cadillac XT4. We did this in January but due to some health issues my review is long overdue! Thank you Josh and team! Loving my 2023 XT4! Laura More

Report | Print

Hard working, willing to make a deal, understanding, they return phone calls promptly, good service return phone calls promptly, good service More

Report | Print

Made the experience run smoothly. Made sure I got the best deals and the service was great! Made sure I got the best deals and the service was great! More

Report | Print

Sold a car that I had placed a deposit on with no advanced warning. Brutal service. Terrible dealer. advanced warning. Brutal service. Terrible dealer. More

Report | Print

great service, I recently visited for first oil change and tire rotation, they were very quick. I was disappointed oil life was not reset, and DEF fluid was not topped off as I was told it would be. and tire rotation, they were very quick. I was disappointed oil life was not reset, and DEF fluid was not topped off as I was told it would be. More

by RICHCICERO Verified Customer Verified Customer

Report | Print

Everything went smooth after contact became consistent. Buying from out of state was not ideal but they made the best of it. Buying from out of state was not ideal but they made the best of it. More

by SCHELDONCONNOR Verified Customer Verified Customer

Report | Print

It was satisfactory. Everthing went as I expected. I've been going to this dealer for a long time. Everthing went as I expected. I've been going to this dealer for a long time. More

by DANNYTIGER2 Verified Customer Verified Customer

Report | Print

Had great experience purchasing my truck. Josh and Nolan were very helpful with the whole process. I highly recommend Allen Chevrolet to everyone. Thank You Josh and Nolan were very helpful with the whole process. I highly recommend Allen Chevrolet to everyone. Thank You More

by DADAMCZAK Verified Customer Verified Customer

Report | Print