Josh Rocha

I had an absolutely horrible experience with this dealership. I paid for a vehicle and then they didn't have it ready for a full 30 days, despite being told that it would be ready in "about a week". dealership. I paid for a vehicle and then they didn't have it ready for a full 30 days, despite being told that it would be ready in "about a week". I constantly had to reach out to them for information and they never once proactively reached out to me to explain the issue or to even say sorry. I found them to be completely dismissive of my issue and of me. I even went into the store to complain once and they were rude and did NOTHING to help resolve my issue. NOTHING! I do not recommend this dealership at all, despite loving the actual vehicle. Buy your Hyundai someplace where they treat you with respect, which isn't First Hyundai. More

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I am on my 5th lease. I have been to a lot of dealerships. My previous experience on my last lease was awful at Boch Hyundai. My lease wasn't up until October but First wa I have been to a lot of dealerships. My previous experience on my last lease was awful at Boch Hyundai. My lease wasn't up until October but First was having Presidents Day deals. I really wasn't expecting to make a deal. I even filled my car with gas. That's how little faith I had in walking out with a new deal. I sat with Josh. After the smallest amount of back and forth, I got the deal I wanted, for the car I wanted. There was so little pressure. They had a white car on the lot and when Josh saw I wasn't crazy about it he said take the night think it over. You need to get the car you want. Before I left I decided to get the red. I was there for 1.5 hours. The next day Josh told me my car was already on its way to the dealership. It should be there either that day or the next. Again I didn't believe him. Sure enough he called at 5:30 that night. The car was in. I made an appointment to come in the following afternoon to finish the paperwork. Everything went as smooth as silk. The finance manager was wonderful as well. Josh showed me the new features on the car. I was done in 1 hour. Total of 2.5 hours to lease a new car. It has taken 4-6 hours on previous leases. I didn't feel like I was dealing with a salesman. I will be recommending First Hyundai to everyone. More

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Our brakes in our Santa Fe were squeaky and we took the car to First Hyundai. They told us to replace the brake pads. We did, to the tune of $700. The squeak did not resolve and we took the car back. We we car to First Hyundai. They told us to replace the brake pads. We did, to the tune of $700. The squeak did not resolve and we took the car back. We were told it was "road grit" and the brakes were fine. Squeak never resolved. We took the car to another dealership, where they found damage to the brakes so serious, I was not allowed to leave in the car until it was repaired. The front brakes were never assembled properly (the original reason for the squeak) and in the course of replacing the rear brake pads, the rear brakes were damaged. Parts were missing. Other parts were bent and punctured more parts, and the parking brake was damaged. So, First Hyundai missed the initial problem in the first place and damaged our brakes in replacing the pads. Then they either missed the initial problem again plus the damage they did when we took the car in the second time and got the road grit excuse or they lied about checking the second time. And now we have to pay $800 to get things repaired correctly and are lucky we aren't dead in a ditch somewhere. More

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