Josh Thomes

The service I received from needing a diagnostic to buying a vehicle was incredible. Josh and Nancy were very patient and walked me through the whole process and made sure I understood my options. Con buying a vehicle was incredible. Josh and Nancy were very patient and walked me through the whole process and made sure I understood my options. Connie More

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I am a 60 year-old female. I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance rep. Purchase went as expected - Josh was kind and Luke was the typical slick finance guy who made a big deal about getting me all the service agreements I wanted and still coming in under my dollar limit by $15. We signed the paperwork and I returned the following Monday morning to pick up my vehicle. The pick-up was uneventful. Later that same day, Luke called me, said there was an error on the paperwork, that I needed to come back with a check for $500 and sign a revised purchase agreement. I said I wasn't going to do that because that would take the price over my dollar limit. He said the only option was for me to pay it OR have some part of my service agreement removed. Either way, I would need to come in and sign a new purchase agreement immediately. Now, in hindsight, I should have refused and gone on my way. After all, I had my vehicle and a signed purchase agreement. Luke, however, was not offering an out - either I pay the $500 or he would have to revise the paperwork to remove the tire service portion and if I hadn't signed the revised agreement, it would appear the sale wasn't final. I didn't know what the repercussions would be if I didn't, so I drove back to the dealership. After making it clear that I felt taken advantage of and was unhappy, I had them remove the service for the tires and I left. Coincidentally, on my way home, I received a call from Alex Irlin, the General Manager, to ask about my purchase experience. I explained what happened. He understood, said he'd look into it and would get back to me. He never called back, even after I left him two additional voicemails. I also tried Josh, who until this point had been very responsive but now didn't return my calls. I took advantage of the multiple text and email requests asking for reviews to state my disappointment and still no response. I believe Luke and everyone at Luther Bloomington Hyundai missed a very simple opportunity and got away with taking advantage of a female buyer. What is $500 to a large car dealership? They could have easily eaten that amount, allowed me to keep my tire service package and I would have gone away happy and with the intent of being a repeat customer. Instead, months later, I still feel like 3 male employees of this dealership aren't a bit concerned about poor treatment of female buyers. I truly don't believe they would have handled this the same if I was a man. Ladies, be careful if you intend to purchase a vehicle at Luther Bloomington Hyundai. I will continue to share this experience at every opportunity. More

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Easy purchase. Very accommodating, they came and picked us up from the train depot! We were in and out of the dealership in 45 min. Very accommodating, they came and picked us up from the train depot! We were in and out of the dealership in 45 min. More

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Sadly, the last interactions with this dealership (or lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes o lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes on August 19, 2024. During the finance process, Luke Burfield made an error in my paperwork which resulted in my having to return 5 days after I left with my new Tuscon. My options then were either to pay another $500 to keep the coverage package I thought I had left with, or have it cancelled. Because it was his error, it didn't seem right that I had to "pay" for that. Being presented with no other option, I reluctantly agreed to cancel it but expressed my unhappiness because that coverage was something I wanted. On my drive home from that interaction with Luke, Alex Irlin, the GM at the dealership, happened to call for feedback on my experience. I explained the situation. He said he understood and that he'd see what he could do. I never heard from him again. I left a voicemail for him and two emails over the next couple weeks. No response. Then two days after the call from Alex, Josh called to see how it was going with the new Tuscon. I explained the situation to him, as well, even though I knew it really had nothing to do with him. Josh has always been so considerate and responsive; I was sure I'd hear back from him. He said he would talk to Alex and get back to me. I've heard nothing more from either of them. I realize they've gotten what they wanted out of me at this point - a sale and a clean transaction in their books. All dealerships are fighting for relationships with buyers and this one would have been SO easy for them to maintain. They haven't. Very disappointing. More

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Do NOT work with Lariah as your sales person. I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the pric I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the price on a vehicle her face and body language became angry and serious saying "there's no negotiation." When I mentioned I had a manager elsewhere willing to work with me she said it was "full of xxxx." I had to remind her to keep her profanity to a minimum because I don't handle myself in that manner and would expect she wouldn't either in her work environment. Nonetheless she had the audacity to say that I was "clearly angry" mind you I'm a very calm person and dislike being that customer who gives others a hard time but I was taken aback by her behavior and aggressive attitude. It was evident she was trying to make the sale and get me out of there and yeah I'll call her out on this rude behavior of hers. Reason I gave the place any stars at all is because of Keith the manager who apologized for her behavior and threw in some mats for me. Josh and Luis were also really great people to work with. My greatest respect to Luis, a gentleman who really knows his stuff and didn't mind explaining concepts until I fully understood them. Recap: avoid Lariah unless you want someone who is unable to keep their impulsive and rude behavior under control just to make a sale. Everyone else was really cool. More

by Pgomez Verified Customer Verified Customer

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Was able to find a car and price that worked for my budget in one day. budget in one day. More

by anthonyraiola5 Verified Customer Verified Customer

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Josh was the best! He had the car ready for me to see when I arrived to test drive. He listened and was respectful when I told him we needed to be in and out quickly. He had the car ready for me to see when I arrived to test drive. He listened and was respectful when I told him we needed to be in and out quickly. Romelo in finance was equally respectful and very non-pushy. Very happy with our vehicle and we will definitely be back for the next kids car. Thank you Josh and Romelo. More

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Our salesperson Josh was outstanding! ! Our dealings with Finance mgr and Sales mgr very disappointing! We got the feeling they didn't really care about us. They questioned our documentati ! Our dealings with Finance mgr and Sales mgr very disappointing! We got the feeling they didn't really care about us. They questioned our documentation of military service. We did not receive the advertised "3 months no payments" because "we didn't ask for it!" We would recommend this dealership ONLY because of our salesperson. Purchasing a new vehicle should have be a fun experience, but doing the paperwork turned into a nightmare. Contact me for more details. More

by pamandgaryk Verified Customer Verified Customer

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Josh and Luis were outstanding to work with and made buying a car stress free and easy! I was able to find exactly what I wanted the day of and make an appointment to lease the car that day. I was delig buying a car stress free and easy! I was able to find exactly what I wanted the day of and make an appointment to lease the car that day. I was delighted with this location and the service that was provided More

by kasey42 Verified Customer Verified Customer

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Everyone was nice and professional throughout the process. When signing up for automatic payments;the first payment was taken immediately instead of 60 or 90 days later as I was told.Also cancelled process. When signing up for automatic payments;the first payment was taken immediately instead of 60 or 90 days later as I was told.Also cancelled a maint.plan and I am waiting for the $2000 or so to be credited to my account. More

by pschamplin Verified Customer Verified Customer

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