Josh Tyson

I had the pull-down step installed on my new RAM 1500, and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though I’d been told the installation might take 1 to 1.5 hours. One of the best service experiences I’ve ever had! More

by TOMBOCK Verified Customer Verified Customer

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To Whom It May Concern, Following my initial review regarding the challenges I faced with my 2026 RAM 1500 Limited Longhorn, I would like to provide an important update and recognize the outstanding le regarding the challenges I faced with my 2026 RAM 1500 Limited Longhorn, I would like to provide an important update and recognize the outstanding leadership and customer service that ultimately resolved the situation. While my first experience with the service department was disappointing, the dealership leadership team truly went above and beyond once they became aware of the issues. General Manager Hank Ayaad and Sales Manager Josh Tyson took immediate action to ensure I was taken care of — ultimately replacing my original vehicle with a brand-new RAM 1500. Their responsiveness and commitment to doing what’s right completely turned the situation around. Additionally, Syed “Akbar” Hussain provided excellent support during the delivery of the replacement vehicle, ensuring a smooth and professional experience. Since the replacement, the dealership has continued to provide great support. Most recently, Hank and Josh coordinated a last-minute installation of a pull-down step, which was completed quickly and without delay — another example of their dedication to customer satisfaction. In short, while my initial experience with the service department was frustrating, the resolution was exceptional. Thanks to Hank, Josh, and Akbar, I now have full confidence in this dealership’s leadership and their commitment to standing behind their customers. More

by TOMBOCK Verified Customer Verified Customer

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I arrived yesterday after a very long day at work, already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the e already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the entire sales team that was there with us, Josh Tyson, Dominic Bennett, Hank and our sales assoc Will, were all going above and beyond to ensure we got everything taken care of, all while making jokes, keeping the energy up and just trying to bring up my obviously bad mood. (it worked). The sales experience was great, start to finish, and Hank was right there alongside his team working on anything he needed to. I was there for maybe a total of 2hrs start to finish, trade in and all, on a very busy end of month day. I was extremely impressed at the experience. More

by Joy de Lande Verified Customer Verified Customer

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To Whom It May Concern, On September 9, 2025, I purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two day purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two days, the vehicle developed multiple system issues: 1. Home screen intermittently fails to load TomTom maps 2. LaneSense “Vibration” feedback not working 3. Navigation locked to home address (system unusable) 4. HUD stuck on home address (linked to navigation issue per master tech) 5. Compass displays “--” instead of direction 6. Pedestrian brake warning not engaging I brought the vehicle to the service department on September 17, where it remained for nearly two weeks without resolution or meaningful updates. Despite repeated attempts to obtain information, no one from the service team or Service Manager reached out with progress reports or timelines. Only the Sales Manager Josh Tyson consistently communicated and tried to assist — even suggesting a potential vehicle exchange when it appeared the issues could not be resolved. On September 26, I returned to the dealership and escalated the matter directly to General Manager Hank Ayaad, who was unaware of the ongoing situation. Astonishingly, within 24 hours of his involvement, I received confirmation that all six issues had been successfully repaired by a master technician. Summary The lack of communication, accountability, and urgency from the service department is unacceptable. My brand-new vehicle remained in service for two weeks with no resolution — only to have all issues “miraculously” fixed in less than a day once the General Manager became aware. This experience reflects a serious breakdown in internal communication and customer service within the dealership’s service operations. I respectfully request that this matter be reviewed to ensure no other customer experiences similar delays or neglect in the future. Sincerely, Dr. Tom Bock (repeat customer -- purchase 4 vehicles from this location over the last 3 years). More

by TOMBOCK Verified Customer Verified Customer

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To Whom It May Concern, On September 9, 2025, I purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two day purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two days, the vehicle developed multiple system issues: 1. Home screen intermittently fails to load TomTom maps 2. LaneSense “Vibration” feedback not working 3. Navigation locked to home address (system unusable) 4. HUD stuck on home address (linked to navigation issue per master tech) 5. Compass displays “--” instead of direction 6. Pedestrian brake warning not engaging The vehicle was brought to the service department on September 17, where it remained for nearly two weeks without resolution or meaningful updates. Despite repeated attempts to obtain information, no one from the service team or Service Manager reached out with progress reports or timelines. Only the Sales Manager Josh Tyson consistently communicated and tried to assist — even suggesting a potential vehicle exchange when it appeared the issues could not be resolved. On September 26, I returned to the dealership and escalated the matter directly to General Manager Hank Ayaad, who was unaware of the ongoing situation. Astonishingly, within 24 hours of his involvement, I received confirmation that all six issues had been successfully repaired by a master technician. Summary The lack of communication, accountability, and urgency from the service department is unacceptable. My brand-new vehicle remained in service for two weeks with no resolution — only to have all issues “miraculously” fixed in less than a day once the General Manager became aware. This experience reflects a serious breakdown in internal communication and customer service within the dealership’s service operations. I respectfully request that this matter be reviewed to ensure no other customer experiences similar delays or neglect in the future. Sincerely, Dr. Bock (repeat customer -- I purchased 3-4 vehicles from this locations within three years) More

by TOMBOCK Verified Customer Verified Customer

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Customer service is great. I admire the attention they give and respect. Satisfaction is them. I admire the attention they give and respect. Satisfaction is them. More

by Celesterobin65@gmail.com Verified Customer Verified Customer

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The staff/personnel were most professional and receptive to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future with the customer and vehicle….. I have nothing but praise for their services…!!!! More

by LGRAY117 Verified Customer Verified Customer

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The experience was personable, fair, and the vehicle was reasonably priced. I appreciated Josh's demeanor and assistance, immensely. reasonably priced. I appreciated Josh's demeanor and assistance, immensely. More

by Foster17 Verified Customer Verified Customer

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Great service, friendly, and was able to answer all my questions. They worked around my schedule. questions. They worked around my schedule. More

by beckstine3 Verified Customer Verified Customer

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We appreciate awesome, thorough and friendly sevice! I am grateful for this dealership! Thank you! I am grateful for this dealership! Thank you! More

by BULAHMCKELLAR Verified Customer Verified Customer

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