Joshua Smith
Joshua Smith at Murgado Lincoln of Chicago

Joshua Smith

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
47 Reviews
4.7

47 Reviews

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47 Reviews of Joshua Smith

May 23, 2025

Dealership Rating
Employee Rating

Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 21, 2025

Dealership Rating
Employee Rating

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 15, 2025

Dealership Rating
Employee Rating

Pleased with my experience, I'm looking forward to a long service relationship with this team. More

by squadbumrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're looking forward to it too, and we hope to serve you again soon!

May 15, 2025

Dealership Rating
Employee Rating

Very nice waiting area Great coffee choices Texts for updates and communication a All right ?? More

by kevman50
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith

May 16, 2025

Murgado Lincoln of Chicago responded

Thank you! We're glad you enjoyed the waiting area, the coffee options, and the communication throughout your visit. We appreciate the positive feedback and hope to see you again soon!

May 10, 2025

Dealership Rating
Employee Rating

Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , April Lawshea, Kaleb Ortiz

May 12, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 05, 2025

Dealership Rating
Employee Rating

it was swift. the service was good and completed and the wait was not too long More

by lakshmikanth_sajja
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith

May 05, 2025

lakshmikanth_sajja responded

great service as usual

April 30, 2025

Dealership Rating
Employee Rating

Joshua was great. All of these messages, emails, calls is beyond horrible. Way too many forms of communication and way too frequent. More

by ssamir.aali
Recommend Dealer
No

Other Employees Tagged: Joshua Smith

May 01, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words about Joshua—glad he provided a great experience. We hear you on the communication overload and appreciate you bringing it to our attention. We'll work on dialing it back to make things more manageable.

April 13, 2025

Dealership Rating
Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

Dealership Rating
Employee Rating

Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

Dealership Rating
Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

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