Josiah Hermann
Josiah Hermann at Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Josiah Hermann

Service Advisor

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

2617 W Washington St
West Bend, WI 53095

Contact Me
4.4
29 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

1 yr, 3 mos

Specialties & Trainings

Mopar Certified

4.4

29 Reviews

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29 Reviews of Josiah Hermann

May 20, 2025

Dealership Rating
Employee Rating

We like Kyle our sales guy which is why we returned to buy our 2 latest cars More

by Newwolfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2025

Dealership Rating
Employee Rating

You are always accommodating and very professional. I will only take my car to this dealership. I find your Service Department to be excellent and Friendly, delivering World Class Service!!! Thank you More

by rrdjtjdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Seagran

May 15, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2025

Dealership Rating
Employee Rating

The dealership is fine. Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! More

by CHARLENE112856
Recommend Dealer
Yes

Other Employees Tagged: Tony Cesario , Joe Falconer

May 14, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback with us, Charlene. Please don't hesitate to reach out if you have any questions or concerns, we are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2025

Dealership Rating
Employee Rating

Great service and done in a timely manner. Thank you for great service as always More

by mgs1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 11, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Dealership Rating
Employee Rating

Awful. This car should have never been on the lot. Transmission issues right off the lot. Lug nuts not tightens 3 month after purchase. Now my car sat at th More

by CASSIE.WIMER
Recommend Dealer
No

Other Employees Tagged: Josiah Hermann

May 12, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Cassie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

April 25, 2025

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Employee Rating

I have a rating of 3 because I had to come back 2 days later after my oil change because there was a oil leak on my garage floor. That trip caused me to have to sit at the dealership twice as long as the More

by 18KMANDERSON
Recommend Dealer
Yes

Other Employees Tagged: Josiah Hermann

Apr 26, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2025

Dealership Rating
Employee Rating

The week before christmas my alternator went out also had a exhaust leak and asked for an oil change, when dropped off my 2020 ram 1500 i wrote down alternator not working, exhaust manifold leak and oil chan More

by REDCAR51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

Friendly Service. Quick Service. Great Waiting Area and Communication through your entire time being there. More

by BUSKEALYSSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

The service was quick and addressed all my needs. I will be returning for future appointments More

by SCOTT.ALTENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Scott, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 28, 2025

Dealership Rating
Employee Rating

Service is good. Waiting area is nice. Didn’t take a lot of time. It. was good. More

by AJSCHREIER31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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