Juan Olaya

My experience with this Mazda dealership has been extremely disappointing. Unfortunately, it has been one of the worst customer service experiences I have ever had. Not only am I paying a higher mon extremely disappointing. Unfortunately, it has been one of the worst customer service experiences I have ever had. Not only am I paying a higher monthly payment than expected, but the dealership also lost my license plate. This is a very serious issue that reflects poorly on the dealership's organization, professionalism, and the competence of its employees. Because of their mistake, I had to handle all the legal procedures myself to report and suspend the lost plate. This situation was entirely their responsibility, yet I was the one forced to spend my time dealing with the consequences. To make matters worse, I have sent multiple messages to several employees at this dealership and have never received a response. I have also tried repeatedly to reach the manager, but no one has bothered to contact me or provide any meaningful assistance. Today, more than 20 days after purchasing my vehicle, I still have not received a replacement license plate, and several other urgent and important issues remain unresolved. This level of customer service is unacceptable. I expected much more from a Mazda dealership, but instead I have been met with negligence, poor communication, and a complete lack of accountability. For these reasons, I cannot recommend this dealership. If you are considering buying or leasing a vehicle here, I strongly encourage you to take your business elsewhere. You deserve a dealership that values its customers, communicates honestly, and takes responsibility for its mistakes. More

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