Juan Rodriguez

Where to begin, I purchased a vehicle on president's day 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracke 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracked driver side view mirror. No issue there. A week later I was going through the functions on the cluster and came across "Oil Life" which said 18%. I thought they might have just forgot to reset the oil life. I checked the oil, not the case. Not only was the oil not changed, the air and cabin air filter were filthy. I called to schedule a service and get my mirror fixed. They couldn't schedule me until they "Inspected" the mirror. Dealership wanted me to just take my vehicle and drop it off for who knows how long because they couldn't tell me until after inspection how long it would take to receive and put on. (They took pictures of it when we agreed on the We Owe) I called several time to schedule service Constant runaround stating we dont have any loaners. I ended up going weeks after on a monday. I was told it would take 4 days for the maintenance and mirror. Called on Friday and spoke to sales manager Charles and asked what the status of the vehicle was. He told me he would call me back once he found out. This was not the first or second time he never returned a call. This was also after he threatened to bill me for a dealer plate they LEFT in my vehicle. I didn't even have my vehicle to give it back to them! Turns out they sent it to another dealership to get a front collision sensor worked on. I called on Monday the following week and they til me the vehicle was ready. I asked the salesman Bryant Cliff to verify EVERYTHING was completed before I take off from work for no reason. Never got a follow up. Tuesday I called the service dept and asked if everything was complete on the vehicle. They told me yes. Left work and got to the dealership only to find out NOTHING was done. Only the FC sensor (which I didn't even take in for). Left my vehicle again. Currently still at the dealership until who knows when. Contacted General Manager and no response. The absolute worst service I've ever received. To top things off. It took the dealer 2.5 months to SUBMIT plates to MVD. Still have paper tags. AVOID THIS DEALERSHIP!!! More

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Calvin in sales was amazing. He was attentive, and looked out for our best interest. With his assistance we found the perfect car for our family. Thank you Calvin!! I also want t He was attentive, and looked out for our best interest. With his assistance we found the perfect car for our family. Thank you Calvin!! I also want to Juan in finance he was the best and make the process quick and painless. He even got us a better deal and lower payment! More

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My queries online were quickly responded to by a couple sales consultants which was Refreshing. Communication evolved into setting up an appointment to meet and begin my journey to find my new car 👍 sales consultants which was Refreshing. Communication evolved into setting up an appointment to meet and begin my journey to find my new car 👍 More

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DJ was PHENOMENAL as a person. not just a salesperson. He was not pushy whatsoever. Is super friendly and relatable. Honest and transparent with the entire transaction from start t not just a salesperson. He was not pushy whatsoever. Is super friendly and relatable. Honest and transparent with the entire transaction from start to finish. I went to him after visiting another dealership feeling apprehensive about all dealers and he put me completely at ease. I definitely recommend his services if you are in market for a vehicle. More

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We didn't have a good experience with the Financial Officer Juan Rodriguez who claimed the LoJack and tint fees were required and he added them into our loan. They are not according to the dealer's web Officer Juan Rodriguez who claimed the LoJack and tint fees were required and he added them into our loan. They are not according to the dealer's website. I complained after the fact and Joshua Spencer, the GM gave us a refund for the LoJack. My son decided to keep the tinting option. Our beginning experience was bad but it was good to see the managerial staff was responsive. One star was lost with Juan. The rest was a good experience. The one thing about the delivery problem is that it only had a quarter tank of gas. The 4 star rating was because Joshua stepped in and corrected the problem. Thanks Joshua. More

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Diego and the staff were amazing and me and my fiance were very happy on how we were treated and very happy with the vehicle they helped us get in to. were very happy on how we were treated and very happy with the vehicle they helped us get in to. More

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Dealership didn't payout full amount due on vehicle to me on trade. Also left previous owners address and health card in the car my son bought in trade. Repeatedly told me the check was in the mail when it on trade. Also left previous owners address and health card in the car my son bought in trade. Repeatedly told me the check was in the mail when it wasn't. Never returned calls. Sales representative, Brandon made a mistake on my son's sales agreement and they said too bad. At one point he even merged my son's contract with someone other than his fiancee and kept addressing her as Katie instead of Vanessa. Todate, my son does not have a copy of his finance paperwork. From someone with experience buying vehicles, shop around and make sure the sales representative, dealership and vehicle are a good fit. Don't be scared to walk away. I have. Cars are a dime a dozen and someone will treat you better. More

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Had a terrible experience with one of the managers and a sales rep. Alexander McCain stepped in and turned everything around and went above and beyond. He was absolutely great. sales rep. Alexander McCain stepped in and turned everything around and went above and beyond. He was absolutely great. More

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From the bottom of my heart, I want to express my deepest gratitude to Lloyd for going above and beyond to make my dream of owning a new car a reality. Challenge Credit and this incredible dealership have tr gratitude to Lloyd for going above and beyond to make my dream of owning a new car a reality. Challenge Credit and this incredible dealership have truly changed my life. I was trapped in a relentless cycle of work, consumed by the exorbitant cost of a rental car. It felt like I was a prisoner to my job, with no time for the people who matter most. But thanks to Lloyd’s unwavering dedication, I’ve been given the precious gift of time with my wife and children. There’s simply no way to measure the impact this has had on my life. I am eternally grateful to this dealership for everything. You’ve given me more than just a car; you've given me back my life. I wholeheartedly recommend Challenge Credit to everyone. More

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Everything was smooth and easy. They commented each step of the transaction truthfully. Polite and professional They commented each step of the transaction truthfully. Polite and professional More

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