Julian Gomez

DON’T waste your time! Avoid this dealership and save yourself the hassle from liars and cheats. I went to purchase a Tesla Model Y. Went back and forth in the numbers, cam Avoid this dealership and save yourself the hassle from liars and cheats. I went to purchase a Tesla Model Y. Went back and forth in the numbers, came to an agreement so filled out a credit app and had to leave to get home as my wife had an appointment and I had to take care for the kids. They called me saying they got approval but the rate wasn’t as low as we hoped so obviously payment was a little higher. I said I had a tight budget and that would put me over so can we do anymore on the numbers. Julian the sales manager said he was able to “help me out” and got $5 a month off the payment. Ok still not what I was hoping for but ok let do the deal. So I round up my wife and my family to go sign the paperwork. We drive 25 mins out to the dealership. When we get there Roberto the sales person asks if I want to see it now it’s detailed before I sign. Now during the test drive it was filthy and I also noticed I couldn’t find the mobile charger. So I asked Roberto about it earlier in the day and he assured me he would find it out figure one out. I restated are you sure? As it’s kind of an expensive paper weight without a charger! He said yes between us one way or another he will figure it out just keep it between us and don’t need to add to the we owe paper. Should have known better as now when I do the final inspection I still can’t find the charger so I asked Roberto. He immediately says I go get the used car manager. Thinking maybe he has it I waited by the Tesla. This manager then shows up immediately with an attitude and falsely states the don’t come with a charger from new. Well I have friends and research that state they come with a mobile charger. So what do we do here. Well you can buy one from us for $500! I explain that’s not what was agreed on, I didn’t throw Roberto u see the bus initially but all of a sudden he was silent and nothing about what we agreed earlier in the day. So I told the manager I was told it would have one so that’s on you guys. He said he over paid on the Tesla and paying more then he wants on my trade so how about he give me the charge at a discount of $280! I explained again I don’t feel like I should have to pay for it. He then got more upset and said if that’s the case I guess we u wind the deal then and started to storm away. I then spoke to Julian the sales manager hoping he would honor our deal. Instead he said either I can pay for the charger or he can jump the deal back to the monthly payment before he took the $5 a month off. Excuse me? We agreed on the monthly payment, got approved on that basis. Now you saying you will increase my payment or I have to pay almost $300 as your salesman lied and promised a charger? So on principle I refused those options. I told him I would only sign on the payment we agreed on already not increase it and they needed to provide the charger as agreed. To which he said I’m sorry then we will u wind the deal. So they ran my credit which will now impact my score, even spoke to my bank and got approval. Wasted my time most of the day and most importantly disrespected my wife and families time just to then unwind the deal over $280 charger their team had promised to me! And were rude about it. Honestly it felt like they were so upside down on the Tesla (which had already been on their lot for a while) that they were looking for an excuse to get out of the deal and hope some unsuspecting fool would eventually pay more. Please save yourself the headache and avoid this place! Integrity is everything in my line of work and I don’t mind mistakes being made but if your staff fumble, you make it right not put it on the customer! More

Report | Print

Snakes! They will lie to get the sell then rig the car of any issues until warranty runs out. Im telling you that this place is the worst...I never would've They will lie to get the sell then rig the car of any issues until warranty runs out. Im telling you that this place is the worst...I never would've thought due to purchasing cars from another Mitsubishi dealership in a different state who had integrity and ethics. Ft Myers Mitsubishi does not have any of that....snakes is all they are! Sad truth! More

Report | Print

only thing i can really say about the service and shop is that the front of the store could be upgraded a bit. otherwise everything else is good that the front of the store could be upgraded a bit. otherwise everything else is good More

Report | Print

the sales experience was second to none. really appreciate Ryan and the guys for making me feel like i wasnt just some walking dollar sign really appreciate Ryan and the guys for making me feel like i wasnt just some walking dollar sign More

Report | Print

im new to to the city. lucky to come across such cool people to give me the ropes and callouts of the place. hope to buy here soon! lucky to come across such cool people to give me the ropes and callouts of the place. hope to buy here soon! More

Report | Print

most organized dealership ive ever set foot into. everyone had their sh** together. made it a seamless process everyone had their sh** together. made it a seamless process More

Report | Print

my sales rep remembered small details from our first interaction, followed up to ensure quality service. i appreciate the familyhood feeling interaction, followed up to ensure quality service. i appreciate the familyhood feeling More

Report | Print

In an industry often associated with upselling and pressure tactics, Fort Myers Mitsubishi is a shining example of what ethical, customer comes first car buying should be. They don’t just sell cars, t pressure tactics, Fort Myers Mitsubishi is a shining example of what ethical, customer comes first car buying should be. They don’t just sell cars, they build family. And for that, More

Report | Print

Had to stop in for an dead battery while on a trip and these folks treated me like family. The service team came through for me and my family. No upsells, just honest work. Clean waiting area, free coffee these folks treated me like family. The service team came through for me and my family. No upsells, just honest work. Clean waiting area, free coffee, and excellent communication. Would drive the extra miles again if needed. More

Report | Print

No gimmicks just great deals and genuinely helpful people. Would 100% buy here again! Thanks to everyone who helped people. Would 100% buy here again! Thanks to everyone who helped More

Report | Print