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Justin B

Overview Reviews (11) Inventory (128)

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Justin B

Vehicle Exchange Specialist

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

FL grown Navy Veteran turned family man. I've been around the world but home is where you make it. I pride myself on great service and customer satisfaction. Allow me a chance to work with you today :)

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5.0

11 Reviews

Overview Reviews (11) Inventory (128)

5.0

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Justin B

August 20, 2025

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Employee Rating

Scott was very professional and helpful! He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with our experience! More

by sherrillb64

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Wrye, Chris N, Trey M, Terrence R, Scott Pantin , Jesse Ferrier

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Aug 20, 2025 -

O'Steen Volkswagen responded

Thank you so much for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that Scott provided such professional and helpful service—he’ll be glad to hear your kind words. It means a lot to us that this is your 5th purchase from O’Steen Volkswagen. We truly value your trust and look forward to serving you again in the future! Enjoy your new vehicle!-AS

June 13, 2025

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Employee Rating

I walked in to get my oil changed as I had an appointment and I walked out with a new car. Jacob was absolutely professional helpful and it was a pleasure working and I walked out with a new car. Jacob was absolutely professional helpful and it was a pleasure working More

by Globaltitle

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacob Z

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Jun 13, 2025 -

O'Steen Volkswagen responded

Wow — what a visit! We're so glad to hear your routine oil change turned into an exciting new car day! 😊 Thank you for the kind words about Jacob — he's a true professional and we’re lucky to have him on our team. We're thrilled the experience was smooth and enjoyable for you, and we hope you’re loving your new ride! If you ever need anything, we’re always here to help. -AS

February 24, 2025

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Employee Rating

Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Receptionist. They were a very welcoming family during my entire visit :) More

by Bilbrey.justin

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Wrye, Chris N, Terrence R, Marc T, Jacob Z, Matthew D, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

February 24, 2025

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Worked with me to find a car that met our family’s needs. When they didn’t have one, the reached out to other dealerships. When they didn’t have one, the reached out to other dealerships. More

by Bari F

Recommend Dealer

Yes

Other Employees Tagged: Terrence R, Marquis B

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Feb 24, 2025 -

O'Steen Volkswagen responded

Bari, Thank you so much for your kind review! We're thrilled to hear that we could help you find a car that fits your family’s needs. Let us know if you ever need anything else! /MM

January 08, 2025

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There was a bit of a miscommunication but Mike and Chuck made it right. Really great guys. Did a great job with our car. made it right. Really great guys. Did a great job with our car. More

by Jaxturtle

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

O'Steen Volkswagen responded

We are so glad that we were able to turn things around! Thank you for the 5-STAR review! /MM

October 13, 2024

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What a great experience! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! More

by HALIBERT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris N, Marc T

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Oct 17, 2024 -

O'Steen Volkswagen responded

Thank you so much for your glowing review! We’re thrilled to hear you had such a great experience with our team at O'Steen Volkswagen. Your kind words about our staff mean a lot to us. /MM

June 16, 2024

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Employee Rating

I can't say enough great things about getting a car from this dealership. Trey is one sales great person!! this dealership. Trey is one sales great person!! More

by cdube1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris N, Trey M

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Jun 18, 2024 -

O'Steen Volkswagen responded

Thank you for your 5-STAR review!

August 24, 2023

Dealership Rating

Employee Rating

Marc Trice is an amazing consultant about all things Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about t Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about the new features of our 2024 VW as well as his understanding about how passionate VW owners are about the brand. O'Steen VW is my one-stop shop for all things VW. I recommend Marc and O'Steen VW to every VW enthusiast and to anyone asking about my VW experience. Can't wait to see what comes next! More

by jim.lorenz84

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Trey M, Marc T , Rob Davidson

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Aug 27, 2023 -

O'Steen Volkswagen responded

Thank you so much for your kind words about Marc! We're so glad to hear that he was able to make your experience smooth and enjoyable. He's a valued member of our team and we're lucky to have him. -Mallory

August 24, 2023

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O’Steen VW has been fantastic to deal with with both service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! More

by jctheobald

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Taylor Saunders

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Aug 26, 2023 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team works hard to provide excellent service, and we're glad it reflected in your visit. -Mallory

August 01, 2023

Dealership Rating

Employee Rating

Excellent salesperson good communication. Says a great deal this is my second vehicle from Ostend VW! Says a great deal this is my second vehicle from Ostend VW! More

by morgandwight

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Sep 21, 2023 -

O'Steen Volkswagen responded

Thank you for sharing your feedback!

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