Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
79 Reviews
4.9

79 Reviews

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79 Reviews of Justin Birdwell

May 18, 2025

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Great service appreciated! Thank you! Keep up the good, dependable work. Friendly service personnel! Super! More

by plester_98
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear you had a great experience and found our team friendly and dependable. We look forward to continuing to provide you with excellent service! Customer Relations Manager customerservice@purdygroupusa.com

May 18, 2025

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The dealership is great. When you drive up someone is there to greet you. Everyone is so friendly and seem to love what they do. Justin is the best. I know I am in good h More

by DONNAMCCOY5
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Recommend Dealer
Yes
May 19, 2025

Bryan College Station Toyota responded

Thank you for the positive feedback. We are pleased to know that our team's friendly demeanor and prompt attention made your visit enjoyable. Ensuring our customers feel welcomed and well-informed throughout their experience is a priority for us. We look forward to serving you again in the future. Customer Relations Manager customerservice@purdygroupusa.com

May 09, 2025

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Justin Birdwell is great as a service writer. However, I had a huge problem only 1.5 years after buying the vehicle new here with condensation from the a/c compressor leaking in to cabin and unde More

by bksmithfamily
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Recommend Dealer
No
May 12, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad to hear that Justin provided solid support, but we are sorry the overall situation left you feeling let down—especially after purchasing your new vehicle from us. Your concerns about warranty handling and parts availability are being taken seriously and will be reviewed by our service and management teams. We appreciate your feedback and regret that we missed the mark in earning your continued business. Customer Relations Manager customerservice@purdygroupusa.com

May 05, 2025

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Justin is always worked with me to get the best price and get my truck back to me as quick as possible. Toyota is the best choice possible. More

by tyler.burkhalter
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Hall

May 05, 2025

Bryan College Station Toyota responded

Thank you for the kind words! It is great to hear Justin has consistently looked out for you and kept things moving efficiently. We are glad you are happy with your experience—Toyota’s lucky to have your support! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

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Justin has always been open and honest about my truck repairs. The workman, mechanics, have done a wonderful job for me as well. Thanks team members! Sandy More

by SANDYRODIE
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Recommend Dealer
Yes
May 05, 2025

Bryan College Station Toyota responded

Thank you, Sandy! We are glad Justin and the service team have consistently provided honest communication and quality work on your truck. We willl be sure to pass along your thanks to everyone involved! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

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Justin has always been a great help in getting my vehicle serviced. Very professional and explains service needed. More

by FREDW1
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Recommend Dealer
Yes
May 01, 2025

Bryan College Station Toyota responded

Thank you for your continued trust! We are glad Justin consistently provides professional and helpful service, keeping you informed every step of the way. We appreciate you coming back to see us! Customer Relations Manager customerservice@purdygroupusa.com

April 25, 2025

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I had a good experience with getting my car fixed. The work they did looked good. Justin was also very nice the entire time I interacted with him whether it was through phone calls, emails, or in pers More

by kaylabrock159
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Recommend Dealer
Yes
Apr 28, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad the repairs met your expectations and that Justin provided great communication throughout the process. We appreciate your trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 20, 2025

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The service was great! Didn’t have to wait too long. Love the new service where you can see the status of your vehicle. Thank you! More

by LSCHLUTT
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Recommend Dealer
Yes
Apr 21, 2025

Bryan College Station Toyota responded

Thank you for the positive review! We are glad you enjoyed the quick service and found the vehicle status updates helpful. We appreciate you stopping by! Customer Relations Manager customerservice@purdygroupusa.com

April 18, 2025

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I waited 2 hours & had to leave & come back for what usually takes 30-45 minutes to replace a turn signal bulb. Toyota did not have the bulb in stock and ordered one from a parts store. The parts store More

by RFRAZIER60
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Recommend Dealer
Yes
Apr 18, 2025

Bryan College Station Toyota responded

We appreciate you sharing your experience. While the parts delay was out of our hands, we are grateful for your understanding and are glad Justin was there to make the best of the situation. We will make sure he hears your kind words—thank you again for your patience. Customer Relations Manager customerservice@purdygroupusa.com

April 17, 2025

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They always have taken care of me, no matter the problem I was having with my Toyota More

by shirleygsanford
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Recommend Dealer
Yes
Apr 18, 2025

Bryan College Station Toyota responded

We appreciate your loyalty and kind words! Our goal is to provide dependable service every time you visit, regardless of the issue. We are here to help keep your Toyota running smoothly. Customer Relations Manager customerservice@purdygroupusa.com

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