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Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Justin Birdwell

December 30, 2025

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Employee Rating

Prompt and did as promised. Arrived early but took my car in and serviced it. More

by vanduzer_3039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 28, 2025

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Employee Rating

Tanner is great. I cannot say the same about the dealership or the service department otherwise More

by ZULFIALIKHAN
Recommend Dealer
No

Other Employees Tagged: Tanner Gregory

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Dec 29, 2025

Bryan College Station Toyota responded

Thank you for recognizing Tanner. We are glad he provided great service. We are sorry to hear that the rest of your experience with the dealership and the service department didn’t meet your expectations. Your feedback is important, and we would like to learn more so we can address these concerns. Please contact us so we can work toward improving your experience. Customer Relations Manager customerservice@purdygroupusa.com

December 27, 2025

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Employee Rating

Employees at this location tend to be knowledgeable, efficient, informative, friendly and patient, especially Justin Birdwell. More

by marycanty76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are pleased to hear that our team, especially Justin, provided knowledgeable and friendly service. We appreciate your continued support! Customer Relations Manager customerservice@purdygroupusa.com

December 23, 2025

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Employee Rating

I love this dealership the employees are professional, and very friendly John Gray sold me my car and has been so helpful with any questions I have. I try to always stop by and give him a great hello. More

by CPLANGE317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We are glad to hear John has been helpful and friendly throughout your experience. We appreciate your continued support and look forward to seeing you again soon. Customer Relations Manager customerservice@purdygroupusa.com

December 22, 2025

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Employee Rating

Very good. Enjoyed my experience with my helper. Thanks for the heads up about my car. More

by CANURFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Patrick Seigler, Heather Beran, Dustin Holifield, Russell Karli

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Dec 29, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad to hear you enjoyed your experience and found the information about your car helpful. We appreciate your trust and look forward to serving you again. Customer Relations Manager customerservice@purdygroupusa.com

December 20, 2025

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Employee Rating

I had an appointment at 8;00 am . I saw the waiting room empty twice before I left at 12:30 pm. Why? More

by mcguirecf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. Waiting for an extended time is understandably frustrating. We aim to manage appointments efficiently, but sometimes unexpected delays occur. Your feedback will be used to review our scheduling and communication practices to serve our customers in the future. Customer Relations Manager customerservice@purdygroupusa.com

December 14, 2025

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Employee Rating

Haley offers wonderful personalized service and support. She works hard to answer all your questions and get the best vehicle for you. This is the 2nd vehicle that I've purchased from Haley and I wouldn't h More

by bethany_sfa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Haley McCulley, Moises Alvarenga, Khurram Ali

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Dec 15, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad Haley provided personalized service and support throughout your purchases. We appreciate your continued trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

December 07, 2025

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Employee Rating

Justin was very professional and kind to me while I was in there for repairs. More

by ANNABELLHARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Karli

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Dec 08, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad Justin provided professional and kind service during your visit. We appreciate you sharing your experience! Customer Relations Manager customerservice@purdygroupusa.com

December 01, 2025

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Employee Rating

Amazing customer service and amazing communication! I will be back to this college station location More

by jennifer@primesolutionsvcs.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We are glad to hear you had an amazing experience with our customer service and communication. We look forward to welcoming you back to our location! Customer Relations Manager customerservice@purdygroupusa.com

November 29, 2025

Dealership Rating
Employee Rating

I had to use a different service writer (Ron) zero customer service, I may find a different store to do business, even if I have to drive out of town. More

by ERWIN74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ron Broesche

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Dec 01, 2025

Bryan College Station Toyota responded

Thank you for letting us know about your experience. We are sorry to hear that you did not receive the level of customer service you expected. Your feedback is important to us, and we will address this with our team. We would appreciate the chance to speak with you and regain your trust. Please contact us so we can learn more and work toward a better experience. Customer Relations Manager customerservice@purdygroupusa.com

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