BUYER BEWARE!
!!!!!!!!!!! If could give 0 stars that's what I would do. We were looking for a very specific used Hyundai and we found it at Gettel Hyundai. I li
!!!!!!!!!!! If could give 0 stars that's what I would do. We were looking for a very specific used Hyundai and we found it at Gettel Hyundai. I live in Northern Virginia but was willing to travel to get the vehicle. We called the dealership several times trying to make a deal but no one seemed interested in talking to me about it. One of the sales managers was incredibly rude on the phone and told me he was too busy to talk to me and that I probably didn't have any business buying a vehicle that was not in my local area. The conversation became a little heated and I ended up hanging up on him, this was on a Saturday. On Monday another sales manager called and was very nice and apologetic, we ended up making a deal on the vehicle and flew to Florida to get it. I clearly should have left well enough alone after the first person was so awful, but I didn't. It's now been a little over 10 weeks since I purchased the vehicle and I still don't have tags or a title. I have made so many phone calls to so many different people at this dealership and no one will give me straight answers. I have had 3 different 30 day tags issued, the first one was dead for 11 days before I received the second one from Gettel and the second one was dead for 6 days when I received third one. That one came from the Florida Highway Safety and Motor Vehicles. It is incredibly frustrating to be paying for a vehicle that apparently I do not own!!!! The last person that I spoke with was on April 4th, and he said he was the finance manager and would look into the situation and get back to me by Monday April 7th, it's now April 25th and he or anyone else from Gettel still has not let me know anything. According to Florida Motor Vehicles my vehicle is still titled to the previous owner in Iowa. I have written to the Florida Attorney General and the Florida Highway Safety and Motor Vehicles. I am at a complete loss what to do at this point, buying a car and getting tags and a title from a dealership should be a seemless process, but this has been anything but that and the lack of communication is completely inexcusable.
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by Debbie Michie
Excellent salesman!
He kept a very professional and comfortable experience! I highly recommend him! We look forward to buying our next vehicle from him!
He kept a very professional and comfortable experience! I highly recommend him! We look forward to buying our next vehicle from him!
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by jason.trefil
Was charged for Pre Delivery charge of $1199 and $2995
for Gettel Advantage that I didn't ask for considering I was not keeping the vehicle in Florida to utilize the services.
Not happy, none of this was
for Gettel Advantage that I didn't ask for considering I was not keeping the vehicle in Florida to utilize the services.
Not happy, none of this was discussed especially the cost.
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by linda.kain1997
Verified Customer
Verified Customer
May 20, 2024 -
Gettel Hyundai of Charlotte County responded
Linda sorry for the fees, we do our best to disclose and to minimize all fees that are charged but we have them on our web sites as well as in the showrooms of all the Gettel stores for full disclosure. Thanks for your business and sorry again for any inconvenience.
Paul Trombley
General Manager
Gettel Hyundai Charlotte County
May 20, 2024 -
linda.kain1997 responded
I have to disagree, there was nothing at the desk at sat at that disclosured how much it cost for Gettel Advantage, which again, I did not ask for. Nor is there any cost associated with the Gettel Advantage on your web site. And now i just found out, I have to pay the State of Illinois taxes on that $2,995.00 service i again Did Not Ask For.
May 21, 2024 -
linda.kain1997 responded
I am being charged 6.25% . I see the disclaimer now that you pointed that out regarding the $1,199. But, still not understanding where it says you will be charging me for the Gettel Advantage. All i see is that it is excluded in the vehicle price.
PUBLIC BE AWARE OF THE ADDITIONAL CHARGES THAT ARE IN FINE PRINT.
May 20, 2024 -
Gettel Hyundai of Charlotte County responded
Here is the Disclaimer at the bottom of every use car that's listed on our wed site on Gettel Hyundai of Charlotte County.(listed below) As well as all Gettel Dealerships. Plus there are big signs that say it located in our dealership in the corners that are on easels. The Gettel Advantage is also listed on the window of all our inventory as well. As stated we believe in full disclosure and am again sorry for how you feel. What was you tax rate on the 2,995 that you had to pay in Illinois if you don't mind me asking?
*Prices are PLUS tax, tag, title fee, $1,199 Pre-Delivery Service Fee** and $485 Electronic Tag Registration Service Fee** and dealer installed options (see dealer for details). New, Pre-owned and Certified vehicle pricing excludes $2995 Gettel Advantage. *Customer must trade-in a vehicle to receive $1,000 Trade Assist credit. **Financing must be provided by a third-party lender using this dealership’s assistance for Customer to receive $1,000 Financing Assist credit. See dealer for complete details. A copy of the advertisement must be presented at time of purchase to receive any special or advertised price. Prior sales are excluded. We attempt to update this inventory regularly; however, there can be lag time between the sale of a vehicle and the updating of inventory. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle information. All specifications, prices and equipment are subject to change without notice. ** Fees/charges represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale.
So far everyone was very nice.
Will evaluate when I need service. Very pleasant experience
Will evaluate when I need service. Very pleasant experience
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by sabellj
Verified Customer
Verified Customer
Other Employees Tagged:
Ben in finance
Apr 11, 2024 -
Gettel Hyundai of Charlotte County responded
I'm sure we wont let you down!! Thanks for the review!!
Paul Trombley
General Manager
Gettel Hyundai Charlotte County 941 676 3680
An experience in their service department lead to me
purchasing my new Tucson at Gettle. Everyone was so helpful and caring.
purchasing my new Tucson at Gettle. Everyone was so helpful and caring.
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by Ft Myers Larry
Verified Customer
Verified Customer
Other Employees Tagged:
Cierra Carpenter
Apr 01, 2024 -
Gettel Hyundai of Charlotte County responded
Thanks for the awesome review!!
Paul Trombley
General Manager
Gettel Hyundai Charlotte County 941 676 3680
Great place to buy a new car!
Friendly people everywhere you go in the dealership!
Friendly people everywhere you go in the dealership!
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by redneckwoman060968
Verified Customer
Verified Customer
Other Employees Tagged:
Robbie, Santino,
Feb 20, 2024 -
Gettel Hyundai of Charlotte County responded
We want to thank you for the kind review!! Please let us know if you need anything else don't hesitate to reach out to us!
Paul Trombley
General Manager
Gettel Hyundai Charlotte County
overall experience was good.
Justin was new and did not answer some questions correctly, needs to continue with product knowledge
Justin was new and did not answer some questions correctly, needs to continue with product knowledge
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by cw174
Verified Customer
Verified Customer
Feb 13, 2024 -
Gettel Hyundai of Charlotte County responded
Great feed back!! I appreciate all feed back, it's how we get better, and yes we will make sure he furthers his training so he is much more knowledgeable about the product.. Thanks for taking the time to share this with us!!
Paul Trombley
General Manager
Gettel Hyundai Charlotte County
We appreciated all the hard work that Joey did, and
handling all the details of our purchase.
handling all the details of our purchase.
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by mike@mikeschaapbuilders.com
Verified Customer
Verified Customer
Feb 09, 2024 -
Gettel Hyundai of Charlotte County responded
Joey is one of the best we have!!! Great job Joey and great review Mike!!! Thanks so much to you both....
Paul Trombley
General Manager
Gettel Hyundai Charlotte County
To no fault at all of Justin's our experience started out
a little rocky, when Justin stepped in and it was smooth sailing. He was persoanable, patient and most importantly he was honest! Nothing like buyi
a little rocky, when Justin stepped in and it was smooth sailing. He was persoanable, patient and most importantly he was honest! Nothing like buying a car stress free THANK YOU Justin!!
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by karencloutier0509
Other Employees Tagged:
Cierra Carpenter
Jan 29, 2024 -
Gettel Hyundai of Charlotte County responded
Thank you for that.. Justin is brand new to the business and Comments like this mean the world to people just starting out! Thanks and please reach out to Justin or myself if you need anything.
Paul Trombley
General Manager
Gettel Hyundai Charlotte County
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