Well they are attentive and courteous They work on my
vehicle in a timely manner
vehicle in a timely manner
More
by FREDWONDERLY
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Great service very polite n helpful Went out of his way
to help me n make me comfortable
to help me n make me comfortable
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by edgerg0
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Jan 31, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Kind, considerate, knowledgeable.
The video tape of the diagnosis was pretty impressive. Quick ordering of tires and parts.
The video tape of the diagnosis was pretty impressive. Quick ordering of tires and parts.
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by jgalsick
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer CDJR St Marys, LLC.
Over paid for a service Had two test done when it should
have been one that told the problem paid 360 for that which is high even for a dealership to charge for
have been one that told the problem paid 360 for that which is high even for a dealership to charge for
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by TIM_DYNE_56
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Jan 29, 2026 -
Spitzer CDJR St Marys, LLC responded
Tim, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
SPITZER St Marys is a first class operation.
The defect on our 2016 Jeep Cherokee was fixed correctly and the price was reasonable.
Highly recommend this dealership.
The defect on our 2016 Jeep Cherokee was fixed correctly and the price was reasonable.
Highly recommend this dealership.
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by jtrudo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon Bauer
Jan 23, 2026 -
Spitzer CDJR St Marys, LLC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Over priced, over quoted on things that weren't needed.
. Will not be using the maintenance end of that business again. Recommend against... 3+ hours for an oil change
. Will not be using the maintenance end of that business again. Recommend against... 3+ hours for an oil change
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by JREITZ3
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Spitzer CDJR St Marys, LLC responded
I am genuinely sorry to hear about your experience, and we appreciate you taking the time to share it. What you described is not the level of service we aim to provide. A long wait for something as routine as an oil change, along with feeling over-quoted or sold services you didn’t feel were necessary, is understandably frustrating.
We clearly missed the mark here, and for that I apologize. Your feedback is being taken seriously and will be used to review both our pricing transparency and service time expectations so this doesn’t happen again.
If you’re open to it, I would appreciate the opportunity to speak with you directly, better understand what happened, and see if there’s a way we can make this right. Thank you again for your honesty—we’re sorry we let you down. Jason Herbstritt - General Manager - Spitzer St Marys CDJRF
Justin did a great job of replacing the radiator quickly.
This job entails removing front bumper cover, bumper, headlights, radiator shroud, fan, oil cooler. Not a small repair and no issues.
This job entails removing front bumper cover, bumper, headlights, radiator shroud, fan, oil cooler. Not a small repair and no issues.
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by MOPARS_2
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Jan 24, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer CDJR St Marys, LLC.
They are always nice and knowledgeable And they always
get you out of there in a timely manner
get you out of there in a timely manner
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by Dennisanddebbiegasbarre
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Jan 22, 2026 -
Spitzer CDJR St Marys, LLC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Truck was totally iced up, no communication from Friday
till Monday, and I wasn't happy with the experience.
till Monday, and I wasn't happy with the experience.
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by cmccabe4
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Jan 22, 2026 -
Spitzer CDJR St Marys, LLC responded
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Top notch The video the sent was very informative, they
answered all of my questions and work was done in a very timely manner
answered all of my questions and work was done in a very timely manner
More
by myershauling
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Gerg
Jan 20, 2026 -
Spitzer CDJR St Marys, LLC responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer CDJR St Marys, LLC.
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