Justin Villa

Exceptional Service and great staff. From the buying process to finance to service. I will always be a customer here. From the buying process to finance to service. I will always be a customer here. More

by garrett.k.petty Verified Customer Verified Customer

Report | Print

I bought a car plus clay Cooley easy care ( bc Kevin (the sale’s man ) convinced me it’s an excellent protection plan to have it) on last Friday( 07/18/2025) . I paid almost $62k in cash. The car had sm (the sale’s man ) convinced me it’s an excellent protection plan to have it) on last Friday( 07/18/2025) . I paid almost $62k in cash. The car had small dents , starched wheels, scratched driver seat , a part was missing from a driver seat and the car key was missing. Kevin promised me everything will be taken care by Monday ( 07/21) at 3 o’clock. My son and me were waiting for the car enthusiastically but no one contacts us from clay Cooley and eventually I called Kevin at 3:36 pm and he said the car will be ready by Tuesday (07/22) at 10 am . I was there at 10 :30 with a driver to pick up the car . But it wasn’t ready until 12:10 pm . I missed my father’s doctor appointment bc of the delay. But surprisingly nothing has been done on the car. All dents are remaining. The touch up paint was so lousy. The rims were still scratched. And seat was the same . And no second key. Also when I turned on the car for the very first time a low tire pressure came up! The worst thing the mileage of the car was 1100 miles more than the advertised vehicle and the paper when I was negotiating the price! Kevin told me he already ordered the part for the seat and it was supposed to be there the day after, also he agreed that we can order the Key ourselves from a BMW dealership and clay Cooley would take care of the costs. We ordered the key . And now the Kevin is avoiding me and he is not answering me properly. All together I am so disappointed and I not happy at all. It was a big turn off for my son and me. I have all the documents to prove my review. More

by Mike Verified Customer Verified Customer

Report | Print

Great experience, everyone at the dealership was very helpful! I will recommend clay cooley ford to all of my friends. helpful! I will recommend clay cooley ford to all of my friends. More

by marie.eljada Verified Customer Verified Customer

Report | Print

The GM has no regards to customers at all. Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this re Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this reaches him. More

by Mrs. Washington880820 Verified Customer Verified Customer

Report | Print

I came in for an oil change and they charge me for a 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure t 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure they even changed the oil, the oil gauge wasn’t reset. Probably the worst place I’ve ever been! More

by Tomasa Verified Customer Verified Customer

Report | Print

Gimmicky , Shady , Do not try to finance with them. All 4 tired different, no run flat , no jack All 4 tired different, no run flat , no jack More

by mikeyjenn04 Verified Customer Verified Customer

Report | Print

Service was great and staff was very attentive , it was definitely a good experience and will be returning. definitely a good experience and will be returning. More

by aflores6007 Verified Customer Verified Customer

Report | Print

Nice place huge inventory to choose from and friendly staff. The manager is also easily accesable. staff. The manager is also easily accesable. More

by kevin.edwards Verified Customer Verified Customer

Report | Print

The easiest vehicle purchase that I have ever made. Justin was great and Kevin was awesome. Justin was great and Kevin was awesome. More

by alan.jackson Verified Customer Verified Customer

Report | Print

Best car buying experience I’ve had so far in my adult life time. Tameka made it easy, I was already prepared. Y’all had what I wanted in stock and it’s probably the shortest amount of time I’ve ever spen life time. Tameka made it easy, I was already prepared. Y’all had what I wanted in stock and it’s probably the shortest amount of time I’ve ever spent in a dealership purchasing a vehicle. Absolutely satisfied with how this purchase went. More

by rockyzoo1972 Verified Customer Verified Customer

Report | Print