KEITH VALLEY

Shottenkirk Toyota Granbury responded

Mr. Reynolds, we’re sorry to hear you’re still upset regarding your purchase from 7 months ago. We understand how important it is to feel confident in what you purchased, and we’ve taken the time to thoroughly review the matter to ensure accuracy and fairness. To clarify, window tint was not included in your purchase, nor was it added as an additional item in the finance documents (proof in scanned images that we have shown you). If any product or service were to be delivered after the sale, it would have been clearly documented on a signed “We Owe” form. In your case, that form indicates that nothing was owed, and you acknowledged this with your signature at the time of purchase. Your review is misinformation, and only trying to hurt the reputation of our Dealership. Additionally, even if something had been owed, the disclaimer on the form clearly states that any owed items must be addressed within 30 days of purchase. Unfortunately, more than 7 months have passed. That said, we do appreciate your business and have made a good-faith offer to provide window tint at our employee cost in an effort to resolve this misunderstanding. If you’d like to reconsider that offer, we’d be happy to assist—just reach out to us directly.