This is my fourth BMW purchased with BMW of Owings Mills,
and each experience has been outstanding. Mrs. Karen Anderson and the entire team make the process seamless, professional, and customer-focused from
and each experience has been outstanding. Mrs. Karen Anderson and the entire team make the process seamless, professional, and customer-focused from start to finish. Their commitment goes above and beyond, including arranging shipment of my third BMW to me in Gainesville, Florida in 2024—a service that truly reflects their dedication. I continue to bypass BMW of Annapolis because the level of care, trust, and excellence at Owings Mills is unmatched. I highly recommend Karen and the team for anyone seeking a stress-free, exceptional BMW experience.
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by Michelle H.
Verified Customer
Verified Customer
Sep 10, 2025 -
BMW of Owings Mills responded
Thank you so much, Michelle! We truly appreciate your loyalty to BMW of Owings Mills and are thrilled to hear about your outstanding experiences. It's wonderful to know that Karen and our team have provided you with seamless, professional service and that we could assist with the shipment of your BMW to Florida. Your high recommendation means a lot to us, and we look forward to continuing to serve you in the future. Enjoy your new BMW!
Sincerely, The Team at BMW of Owings Mills
Karen Anderson was great!
!! she was pleasant and she cared!! she was also awesome with her follow up!!
!! she was pleasant and she cared!! she was also awesome with her follow up!!
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by jasmine42691
Verified Customer
Verified Customer
Aug 30, 2025 -
BMW of Owings Mills responded
Thank you for your kind words, Jasmine! We’re thrilled to hear that Karen provided you with such a positive experience at BMW of Owings Mills. Her dedication to our customers is truly appreciated. We hope to see you again soon!
Sincerely, The Team at BMW of Owings Mills
This dealership is very professional very clean very
people friendly. I truly love my sales person Karen Anderson she is top-tier.
people friendly. I truly love my sales person Karen Anderson she is top-tier.
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by rxchristian12
Verified Customer
Verified Customer
Aug 16, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful review! We're so pleased to hear that you had a great experience at BMW of Owings Mills and that Karen provided you with outstanding service. We take pride in our professionalism and welcoming atmosphere. Enjoy your vehicle, and we look forward to seeing you again soon!
Sincerely, The Team at BMW of Owings Mills
I've been dealing with BMW of Owings Mills (fka Northwest
BMW) for decades. The experience is always outstanding.
BMW) for decades. The experience is always outstanding.
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by rgl4055
Verified Customer
Verified Customer
Aug 13, 2025 -
BMW of Owings Mills responded
Thank you for sharing your experience! We truly appreciate your loyalty to BMW of Owings Mills over the years. It’s wonderful to hear that you consistently have an outstanding experience with us. We look forward to serving you for many more decades to come!
Sincerely, The Team at BMW of Owings Mills
Working with Karen was such a delight and made me feel
comfortable and confident the whole time I was there.
comfortable and confident the whole time I was there.
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by anwilson0
Verified Customer
Verified Customer
Aug 10, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful feedback, An! We're thrilled to hear that Karen provided you with such a delightful experience at BMW of Owings Mills. Your comfort and confidence are our top priorities, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back in the future!
Sincerely, The Team at BMW of Owings Mills
Overall car buying experience and service are excellent
and they all worked like a team.
and they all worked like a team.
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by prashanthbvs
Verified Customer
Verified Customer
Aug 03, 2025 -
BMW of Owings Mills responded
Thank you for your fantastic review! We're thrilled to hear that your overall car buying experience at BMW of Owings Mills was excellent and that our team worked together seamlessly. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. Looking forward to assisting you again in the future.
Sincerely, The Team at BMW of Owings Mills
Karen was flexible, persistent, consistent and
encouraging. Her service alone would makes me want to be a loyal BMW customer. She went above and beyond to get me the car I wanted. I can’t thank
encouraging. Her service alone would makes me want to be a loyal BMW customer. She went above and beyond to get me the car I wanted. I can’t thank her enough
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by azania.olumiji
Verified Customer
Verified Customer
Jul 29, 2025 -
BMW of Owings Mills responded
Thank you, Azania! We are happy to hear that Karen provided you with exceptional service and went above and beyond to help you get the car you wanted. Your loyalty means a lot to us at BMW of Owings Mills. We look forward to assisting you on your next visit.
Sincerely, The Team at BMW of Owings Mills
Derrick,the service advisor,was extremely helpful from
start to finish! He even helped to was my car so I could get out in a timely fashion. His customer service was outstanding!!!
start to finish! He even helped to was my car so I could get out in a timely fashion. His customer service was outstanding!!!
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by skroh
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2025 -
BMW of Owings Mills responded
Thank you for your wonderful review! We’re thrilled to hear that Derrick provided you with outstanding service at BMW of Owings Mills. It's great to know he went above and beyond to help you, including washing your car! We appreciate your support and look forward to serving you again in the future. Safe travels!
Sincerely, The Team at BMW of Owings Mills
The dealership is a bit small.
The people are very kind, but can make mistakes from time to time.
The people are very kind, but can make mistakes from time to time.
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by reagan0
Verified Customer
Verified Customer
Jul 08, 2025 -
BMW of Owings Mills responded
Thank you for your feedback, Reagan. We're glad to hear that you found our team at BMW of Owings Mills to be kind. We strive to provide the best possible service, and we recognize that there's always room for improvement. If you have any specific concerns or would like to discuss your experience further, please feel free to reach out to us directly. We appreciate your input and hope to serve you better in the future!
Sincerely, The Team at BMW of Owings Mills
Pleasant staff delivering great customer service.
They will do their best to find what you need and deliver.
They will do their best to find what you need and deliver.
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by josephallensummers
Verified Customer
Verified Customer
Jul 01, 2025 -
BMW of Owings Mills responded
Joseph, thank you for your wonderful review! We truly appreciate your kind words about our staff and the customer service at BMW of Owings Mills. We strive to meet our customers' needs, and it's great to hear that we succeeded in your case. We look forward to assisting you again in the future!
Sincerely, The Team at BMW of Owings Mills
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