Val ward is my go too for my 2014 SRX, they are always up
front with my needs when it comes to my car. Easy to make appointments and the reps are helpful.
front with my needs when it comes to my car. Easy to make appointments and the reps are helpful.
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by dmkelly963
Verified Customer
Verified Customer
Service Price Transparency
Very efficient and speedy completion of service.
Personnel were friendly and knowledgable. Will return again.
Personnel were friendly and knowledgable. Will return again.
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by JEC115
Verified Customer
Verified Customer
Service Price Transparency
Everyone is so kind, friendly and helpful.
This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center.
This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center.
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by abfab57
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Val Ward Cadillac Inc responded
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I wish my Cadillac dealer.
in Portage Michigan was even close to as good as yours
in Portage Michigan was even close to as good as yours
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by MSELKINS
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Val Ward Cadillac Inc responded
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
very satisfied with the service work i had performed.
the ev loaner vehicle i received was a beautiful car. my first experience with an ev. it worked out ok.
the ev loaner vehicle i received was a beautiful car. my first experience with an ev. it worked out ok.
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by marlapp
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2026 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Clean, convenient, staff is friendly, Karina,my service
advisor, is very helpful. Waiting area well stocked with coffee and snacks.
advisor, is very helpful. Waiting area well stocked with coffee and snacks.
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by knorton05
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Val Ward Cadillac Inc responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Friendly service reps.
took me in righr away even though it was just an inspection for a recall.
took me in righr away even though it was just an inspection for a recall.
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by pbvending
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Val Ward Cadillac Inc responded
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Everyone at the dealership was very knowledgeable and
friendly. I was very impressed with your staff.
friendly. I was very impressed with your staff.
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by abfab57
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2026 -
Val Ward Cadillac Inc responded
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
⭐⭐⭐⭐⭐
I’m giving Val Ward Cadillac dealership a full 5
stars for delivering the highest level of service. From start to finish, the experience was professional, smooth, and genuinely enjoyable. A special
stars for delivering the highest level of service. From start to finish, the experience was professional, smooth, and genuinely enjoyable. A special shout-out to Julio, who went above and beyond—knowledgeable, patient, and truly committed to making sure everything was perfect. Julio made the entire process easy and stress-free, and his attention to detail really stood out. If you’re looking for top-tier service and an exceptional buying experience, this dealership—and Julio—are the best of the best! Linda Darby
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by LGDARBY
Verified Customer
Verified Customer
Jan 02, 2026 -
Val Ward Cadillac Inc responded
We appreciate your positive review about your experience with us! We are always more than happy to assist you if anything else comes up. Take care!
The service department here is top notch!
! Was in the area for a short time and had my Caddy back on the road within the same day!
! Was in the area for a short time and had my Caddy back on the road within the same day!
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by wzuhlsdorf
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Val Ward Cadillac Inc responded
Thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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