Kasten Farmer

They were eager to help me find what I wanted in a car that fit my budget. that fit my budget. More

Report | Print

What an absolutely pleasant experience! No questions were treated as insignificant and answered promptly. I drove over 4 hours to pick up the 2022 Honda Ridgeline RTL-E and it certainly No questions were treated as insignificant and answered promptly. I drove over 4 hours to pick up the 2022 Honda Ridgeline RTL-E and it certainly was worth the drive! Financing took place, literally, as I drove to Decatur and I was assured the truck would be sitting out front by the main entrance when I arrived. The staff worked as a well oiled machine as I walked through sales and financing. Even to the point of loading my new truck with my things! I never felt a moment of being rushed through the process, even though I arrived an hour before closing. I was always treated as highest priority at the moment. Very unexpected, as many businesses in sales might be rushing me though, knowing their personal life was waiting for them! Even when I voiced my concern for the team about keeping them past closing time, they honored me as a customer. Never allowing me to feel guilty for keeping them so late. Everyone was pleasant and smiling. Even over the past couple of weeks, the team has reached out to me, reassuring me that “they have my back” for ANY questions. What peace of mind! It’s been 14 years since I bought a vehicle and I was treated like a queen! Thank you! I am looking forward to my next purchase from Shottenkirk Honda….or possibly one of their other family owned dealerships! More

Report | Print

Best Honda Dealership around! ! Everyone is so nice and helpful. My car salesman was Tyrone and he was the best! He helped me from the beginning to the end and made my experience s ! Everyone is so nice and helpful. My car salesman was Tyrone and he was the best! He helped me from the beginning to the end and made my experience so easy!!! I would highly recommend!!! More

Report | Print

Very friendly and goes beyond measure to get you in a car that is just right for you. that is just right for you. More

Report | Print

I had a wonderful experience and I would buy here again. Start to finish was first class. Start to finish was first class. More

Report | Print

Its getting so hard and dreadful to buy a car anymore if you are really trying to find the best price. The games so many dealers play is exhausting and insulting sending you a price, so inflated with hidden you are really trying to find the best price. The games so many dealers play is exhausting and insulting sending you a price, so inflated with hidden trick fees and add ons. I had begun my process by sending requests for best out the door price from about 10 or 12 different dealers when I decided to purchase my new Honda civic. Shottenkirk Honda immediately stood out of the pack. As soon as they knew what I wanted and details about my trade they promptly came with a clear and transparent offer. While it did include some extras I was not interested in they offered me a really fair offer for my trade. After a quick counter they came back with an offer I couldn't refuse. I was so happy I no longer needed to play the sales games with the other dealers anymore. Bottom line is this dealership is run right and it shows. KASTEN and AUSTIN were fantastic. Coming from a car guy who had purchased more cars than I should admit, ive been through this process probably 20 or more times in dealers all over the country. This was honestly one of the quickest, smoothest, pain free car buying experiences ive ever had. The vibe in dealing with the people here reminded me of the good ol days where there was genuine sincerity and transparency in the hand shake. The kind if deal where everything just falls into place like it was meant to be. Thank you shottenkirk Honda, Kasten, and Austin. Yall are a class act. I look forward to referring everyone I know to your store and hope to buy another vehicle from yall in the future! More

Report | Print

Quality service professionals that are courteous and friendly in service departments. Very nice people. Clean facilities friendly in service departments. Very nice people. Clean facilities More

Report | Print

I’m always hesitant to walk into a dealership because I never like the pushy tactics at most dealerships. Kasten, our salesperson, never once pressured me in the decision process and asked all the right qu never like the pushy tactics at most dealerships. Kasten, our salesperson, never once pressured me in the decision process and asked all the right questions. He found what I was looking for, and Jesse the Sales Manager, knocked it out of the park with deals and concessions to make it a good purchase and experience for us. Thanks, Kasten and Jesse! More

Report | Print

They were super easy to work with, respected my wishes for no add-ons in finance and had us in the car we wanted in no time. Honestly, the best dealership experience I’ve had by a long shot. for no add-ons in finance and had us in the car we wanted in no time. Honestly, the best dealership experience I’ve had by a long shot. More

Report | Print

Ethan Hamilton in the service department does a great job. Please recognize him for his customer service and as an outstanding employee. job. Please recognize him for his customer service and as an outstanding employee. More

Report | Print