Katherine Cervantes

Spent 3 1/2 hours to get a 3 year lease. Test drove the vehicle 2 weeks previously, exchanged e-mails with KC and GM prior to appointment to sign 3 year lease and they promised everything wo Test drove the vehicle 2 weeks previously, exchanged e-mails with KC and GM prior to appointment to sign 3 year lease and they promised everything would be ready to go. Neither were avilable when I arrived at the appointed time. BM tried to get me to put a $16,000 down payment for a 3 year lease. The paperwork for breaking down the lease and payments was an excercise in total obfuscation. I was promised the car would be in the front lot and fully charged. Both were lies, car charged to 25% and had to wait 15 minutes for the car to appear after all of the paperwork was executed. Most unpleasant car lease/sale I've endured since purchasing my first car quite a few years ago. More

by apok1 Verified Customer Verified Customer

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Kat was very proffesional and was able to share her knowledge of the entire process to make this purchase easy knowledge of the entire process to make this purchase easy More

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The team made the process smooth and painless. They did not rush the process and provided excellent customer service. They did not rush the process and provided excellent customer service. More

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This dealership was very welcoming and helpful for my car buying needs! Top tier service and care buying needs! Top tier service and care More

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I have bought my last 2 cars here and have always felt that everything was great with this dealership. The service dept (Anthony) is awesome.. The one major problem with this transaction was in the financ that everything was great with this dealership. The service dept (Anthony) is awesome.. The one major problem with this transaction was in the finance dept. When she upsold me the extended service plan, she said it included brake pads. I repeated “it includes brake pads ? “. She said yes. So I said then I’ll take it mentioning how the heavier cars use up more brakes. She also said once my original service contract was up that it would cost $560 per service. Now I’m not sure that is true. But when I look at the contract a couple weeks later it doesn’t include brake pads ( or much of anyway). I hope it was only a mistake. I still sent my friend over to buy a car. Mike Sanders and he bought a car from you also. More

by reedjohne Verified Customer Verified Customer

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Simple to the point without pressure tactics. One add on I am eh about but employees were chill and professional. One add on I am eh about but employees were chill and professional. More

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Great customer service. Felt very welcomed and was pleased with how everyone worked with my mom to get her a vehicle. Felt very welcomed and was pleased with how everyone worked with my mom to get her a vehicle. More

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The dealership was clean and staffing helped quickly. Staff was knowledgeable about their products and helped inform me on my purchase. Staff was knowledgeable about their products and helped inform me on my purchase. More

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Katherine was amazing in assisting my family and I with finding the most suitable car for our situation. Can not thank her enough and I would definitely recommend anyone to go through her for their next ve finding the most suitable car for our situation. Can not thank her enough and I would definitely recommend anyone to go through her for their next vehicle! More

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Every one was friendly and very helpful especially Katherine, I definitely would recommend to my colleagues and family Katherine, I definitely would recommend to my colleagues and family More

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