Katherine Cid-Pineda

Katherine and her team are phenomenal! Their level of customer service is exemplary. They go above and beyond every single time I bring my SUV in for service! Their level of customer service is exemplary. They go above and beyond every single time I bring my SUV in for service! More

by FRESHFACES333 Verified Customer Verified Customer

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Jaguar Sarasota service department is excellent. The reception on drop off and pick up of your vehicle is smooth and timely. Thank you to the whole staff in service and a special shoutout to Katheri The reception on drop off and pick up of your vehicle is smooth and timely. Thank you to the whole staff in service and a special shoutout to Katherine for taking care of me with a personal touch. More

by Joey Dee Verified Customer Verified Customer

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Great follow up, appreciate all the assistance. Process went smoothly thanks to Devon. Could not be happier Process went smoothly thanks to Devon. Could not be happier More

by JASUTHERLANDJR Verified Customer Verified Customer

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Experienced helpful, knowledgeable, and accommodating Very friendly and willing to help strike a deal that makes sense for both Very friendly and willing to help strike a deal that makes sense for both More

by akombos Verified Customer Verified Customer

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Devon was super responsive, helpful, and timely. I like the text function of your CRM. I like the text function of your CRM. More

by JASUTHERLANDJR Verified Customer Verified Customer

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Katherine is easily the best customer service representative I have ever dealt with. Incredibly professional, responsive, empathetic and generally and all around wonderful human being who makes h representative I have ever dealt with. Incredibly professional, responsive, empathetic and generally and all around wonderful human being who makes helping her customers her no.1 priority. Thank you so much for all of your help this year More

by GRANTMASON Verified Customer Verified Customer

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Katherine and the whole crew were very professional and they looked after me and my needs very well! I would recommend them highly! Thank you they looked after me and my needs very well! I would recommend them highly! Thank you More

by ROCKWILLS Verified Customer Verified Customer

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Personable, reliable, and competent service. Scheduling was easy and alternate transportation was provided. Easy lease . Scheduling was easy and alternate transportation was provided. Easy lease . More

by gabel76 Verified Customer Verified Customer

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A good experience Katherine was pleasant and kept me informed of progress of service Amenities for customers were very nice. informed of progress of service Amenities for customers were very nice. More

by kmcandr Verified Customer Verified Customer

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Since the vehicle is back at dealership for 4th time; I’d rather do evaluation when it’s fixed. The initial problems began when the dealer prep technician came out to program the garage door opener, gate ope rather do evaluation when it’s fixed. The initial problems began when the dealer prep technician came out to program the garage door opener, gate opener, etc., and orientation to new vehicle. He noticed check engine light was on and the fuel gas door would not open despite multiple attempts on releasing. Took the car back to the dealership as instructed by the tech where they could not find any faults or any problems with the check engine light. Second adventure occurred approximately a week later when an alarm bell sounded repeatedly for two days. Upon further investigation on Google, I found that the alarm was related to the plug, not being disconnected properly for the PHEV. Following googled instructions. I reset the Vehicle and the alarm went away. Unfortunately, that was also the first time my wife was in the vehicle and wanted to know why it kept alarming every 30 seconds, quite annoying. The third time I got a warning multiple system failure vehicle safe to drive limited systems available (apparently this was some form of its limp mode capability). The dealership repaired a faulty/loose ground wire and said everything would be fine. Three days later I was stranded in Port Charlotte, Florida when the car completely died had absolutely no electrical supply at all, and had to be towed in on a flatbed. That was last weekend, June 7. The car has been at the dealership since that time. The dealership has been in communication with technical assistance in England and I am still awaiting repairs. The dealership has been very good about arranging for me to have a loaner car throughout this entire ordeal. However, I don’t think I would buy another Range Rover as this is my third one and the first time I’ve had this many problems with a new vehicle. More

by treybernard Verified Customer Verified Customer

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