Katie Sieracki

I am extremely disappointed with my experience with Baraboo Motors and feel compelled to share serious concerns regarding their business practices and attention to customer safety. I purchased a 202 Baraboo Motors and feel compelled to share serious concerns regarding their business practices and attention to customer safety. I purchased a 2024 Ford Escape Platinum, and within just 2.5 weeks, the vehicle developed significant suspension issues. Upon inspection, it was determined that the lower ball joint pinch bolt/nut had not been properly fastened — a critical safety component. As a result, the vehicle was deemed unsafe to drive back to the dealership for repairs. Despite providing Baraboo Motors with detailed documentation and repair receipts, they refused to take responsibility for the issue or reimburse the $1,500 in repair costs directly caused by their apparent negligence. Instead of prioritizing safety, I was asked to sign a liability waiver simply to drive the vehicle off the repair shop’s lot — an alarming request given the severity of the situation. Even more concerning, Baraboo Motors insisted that the unsafe vehicle be driven back to their location rather than arranging to retrieve it themselves. This demonstrated a disregard for customer safety in favor of convenience, which is wholly unacceptable. The post-repair inspection results further revealed that the vehicle should not have passed the safety inspection prior to sale. Nonetheless, the dealership represented the vehicle as fully inspected and compliant, including in the exact area that required immediate and substantial repair. When I attempted to address these issues directly and professionally, the dealership refused to acknowledge any responsibility or shortcomings in their mechanical work. The lack of accountability, transparency, and basic respect shown throughout this experience has been deeply disappointing. Based on this experience, I strongly urge others to exercise caution and consider alternative dealerships. Customer safety, integrity, and accountability should be non-negotiable — and unfortunately, my experience with Baraboo Motors fell far short of those standards. More

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When I went to pick up the car, they lost my keys and also try to charge me for the service when at the beginning they said that I have 4 more free services also try to charge me for the service when at the beginning they said that I have 4 more free services More

by erikanunez0699 Verified Customer Verified Customer

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Well they help me get what i needed and I’m happy of what I got. I got. More

by rosehickman8 Verified Customer Verified Customer

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Great experience! Got me into a car the fit what I was looking for! Thank you so much! I've gotten many vehicles from this location over the years and they never disap Got me into a car the fit what I was looking for! Thank you so much! I've gotten many vehicles from this location over the years and they never disappoint. More

by bfassel Verified Customer Verified Customer

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So far everyone has been absolutely amazing! ! We knew what we were looking for and they helped us find it. They were friendly, not pushy. The vehicle had a few things that didn't work, and they ! We knew what we were looking for and they helped us find it. They were friendly, not pushy. The vehicle had a few things that didn't work, and they have done an amazing job making sure everything is done right. We have had a wonderful experience with the sales team and the service dept. Will definitely go back if they have what im looking for in my next vehicle. More

by lcooper225 Verified Customer Verified Customer

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Great service and great team to work with! Highly recommend thank you for all you do Highly recommend thank you for all you do More

by MARIEMTDEW Verified Customer Verified Customer

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SALES AND SERVICE ARE AMAZING. DEFINATELY ADVISED COMING HERE. THESE PEOPLE ARE VERY HAPPY TO WORK HERE AND THEIR PERSONALITY REFLECTS THAT DEFINATELY ADVISED COMING HERE. THESE PEOPLE ARE VERY HAPPY TO WORK HERE AND THEIR PERSONALITY REFLECTS THAT More

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I'm not in school anymore and do not like essay writing. Please write me a one-page essay on why I should buy a RAM. Service and sales are great, if they need scolding, I will personally deliver my disappoi Please write me a one-page essay on why I should buy a RAM. Service and sales are great, if they need scolding, I will personally deliver my disappointment to the individual. Thanks p.s. I charge a diagnostic fee to help you find your inadequacies; an invoice will be sent to the store for $108.00 for my time, please pay this promptly to avoid additional charges. Thanks John Pate More

by patebodyrestorations Verified Customer Verified Customer

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The employee are very nice to work with. Easy to make appointment and fast to make appointments Easy to make appointment and fast to make appointments More

by hoochbaxter Verified Customer Verified Customer

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If I could rate zero stars I would. Customer service/ treatment drops drastically after sale- buyer beware! Customer service/ treatment drops drastically after sale- buyer beware! More

by michelleacker27 Verified Customer Verified Customer

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