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Kayla Rockey

Overview Reviews (49) Inventory (199)

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Kayla Rockey

Service Advisor

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9

49 Reviews

Overview Reviews (49) Inventory (199)

4.9

49 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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49 Reviews of Kayla Rockey

December 20, 2025

Dealership Rating

Employee Rating

Everyone at the dealership was very nice and helpful. I had a very good experience I had a very good experience More

by LESANGLHRT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Shelton

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December 19, 2025

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Employee Rating

Very courteous. Went above and beyond. Thank you very much for the solid and professional service. Went above and beyond. Thank you very much for the solid and professional service. More

by MARTY.RIECK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Peacock, HANNAH JOSEPH, Kaeley Lentz, Cassandra Maier

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December 18, 2025

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They have been a great place to buy a car and service it would buy my next car there. would buy my next car there. More

by gemmavoelkerchurik

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

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December 18, 2025

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I am always satisfied with my dealings with everyone involved at this dealership and all questions are answered either by phone or in person. involved at this dealership and all questions are answered either by phone or in person. More

by lu35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Bodzer, Alex Toomey, Jeremy Houser, NICK KRISTIANSEN, HANNAH JOSEPH, Kaeley Lentz, Paula Mooney, Ali Duvuvei

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December 17, 2025

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The service was great. I knew it would take time but was completed in good time. I knew it would take time but was completed in good time. More

by tgwjdw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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December 17, 2025

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Employee Rating

When you have your car serviced, you should not have to walk through the snow and ice to get your car. there should be an attendant that gets it, especially under the parking lot conditions. walk through the snow and ice to get your car. there should be an attendant that gets it, especially under the parking lot conditions. More

by kisner44

Verified Customer

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Recommend Dealer

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December 16, 2025

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Great Service - easy to get an appointment: kept me well informed; free car service is a bonus informed; free car service is a bonus More

by PSUKRIS

Verified Customer

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Service Time

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Recommend Dealer

Yes

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December 13, 2025

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Very friendly and diligent in looking for the problem. The Ubers they provided were super helpful. The Ubers they provided were super helpful. More

by Jim

Verified Customer

Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 16, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 13, 2025

Dealership Rating

Employee Rating

Great job done in a timely manner Very professional and very courteous and nice waiting area very courteous and nice waiting area More

by virgili2621

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2025 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 12, 2025

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Employee Rating

Good people in service dept---Service Mngr is Excellent with customer service....easy to make appoointments with customer service....easy to make appoointments More

by RONTOLCHIK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paula Mooney, Ali Duvuvei

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Dec 12, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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