Kayley Carberry

THEY DAMAGED MY CARS INTERIOR AND REFUSE TO FIX IT. After being blown off for several days I finally got ahold of the manager and asked if I could get a replacement part (simple glove box cover) and th After being blown off for several days I finally got ahold of the manager and asked if I could get a replacement part (simple glove box cover) and they said they wouldn't do it. After that they said my car was no longer allowed at the dealership and would be trespassing. DO NOT BUY OR HAVE SERVICE HERE, they couldn't even find the dang car when I got there to pick it up. Original issue: After taking in for an oil chage, the gas pedal began responding strangely. The reverse stopped working and om several occasions was completely unresponsive to being pressed all the way to the floor. This happened once, then again followed with inconsistent acceleration that made me and my family nervous. With a 10yr warranty (1.5yrs in) I asked for a diagnostic which I was told would take a dealership 1 day, before deciding whether or not to leave my car or not. After coordinating day care schedules and my wife driving to her job, I arrived at the dealership to be told it would take 5-6 business days before the holiday of thanksgiving (which night bleed closer to 2 weeks in the winter.) I would be provided no loaner/rental vehicle to obtain and transport my infant son and that I was basically out of luck. This has been consistent across several service centers now and I always seem to he told they don't have any loaner vehicles for an issue covered by warranty. This includes even when they cracked my windshield at a different dealership and told me they didn't have any loaners.... even though I had arrived in one. I assume if they cannot keep track of their current stocks and provide service to their customers who spent a lot of $$ on their car, it is because disorganization and incompetence has been hired on to save Hyundai some $$. Their warranty is worthless if they cannot help you when you need it, especially with an issue of a gas pedal becoming unresponsive. I advise against ever purchasing a vehicle from Hyundai because of their warranty. They will not honor it and try to snake out of it anyway they can. More

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