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Keane Storey
Keane Storey at Chapman Nissan

Keane Storey

Management

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

4.0
8 Reviews
4.0

8 Reviews

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8 Reviews of Keane Storey

July 09, 2025

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Employee Rating

I do not trust this dealership! From sales to service. I am taking my car to another Nissan dealership for service! They left a bad taste in my mouth from the purchase to the first More

by No more Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer, Tawny Gates

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Jul 09, 2025

Chapman Nissan responded

We're truly sorry to hear about your experience and that we didn’t meet your expectations. Your feedback is important to us, and we take it seriously. We would appreciate the opportunity to learn more about what went wrong so we can address the issues and improve. If you're open to it, please contact our management team directly—we’d like the chance to make things right. Lincoln Overholtzer Chapman Nissan Customer Loyalty Manager My Cell 484-467-0796 E-Mail loverholtzer@chapmanautogroup.com

July 09, 2025

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What is there to say, really? I was charged for a service that was not need nor did I request. The actual service that I was there for was NEVER COMPLETED/PREFORMED… More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer, Daniel Ricciardi, AJ Milone, Phineas Jordan Phineas Jordan, Erik Loftlin, Jim Mckenna

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Jul 10, 2025

Chapman Nissan responded

Hi Robert, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review what happened and make it right. Please contact our service manager directly or share the best way to reach you so we can address this matter as quickly as possible. Your satisfaction is important to us, and we want to resolve this. Sincerely, Lincoln Overholtzer Owner loyalty Manager Chapman Nissan Team My Cell 484-467-0796

July 02, 2025

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Employee Rating

Everyone at the dealership was friendly, helpful and knowledgeable. They really helped me find a vehicle that addressed my needs. I appreciate everyone help and love my new Nissan. More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer, Tawny Gates , Yvette, Christopher Casey

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Jul 03, 2025

Chapman Nissan responded

Hi Sam, Thank you for the kind words! We’re so glad to hear our team was able to help you find the perfect vehicle to fit your needs. It means a lot to know you felt supported throughout the process. Enjoy your new Nissan—we’re thrilled you love it! All the best, [Your Name] Chapman Auto Group

June 30, 2025

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Everything went well with the vehicle and service also was on a timely schedule thank you More

by Bryantsmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lambert, Marc Bear

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Jul 03, 2025

Chapman Nissan responded

Thank you, Bryantsmall! We’re glad to hear everything went smoothly with your vehicle and that our service met your expectations. Staying on schedule is important to us, and we appreciate your feedback. Looking forward to helping you again in the future!

June 28, 2025

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Great place, great experience and well mannered group of employees there that are dedicated to their job!!!! More

by Atropea666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer, Tawny Gates , Tony woods

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Jun 30, 2025

Chapman Nissan responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience and appreciate you recognizing our dedicated team. We look forward to seeing you again!

June 02, 2025

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Employee Rating

Great communication Fast service Keep you informed Nice waiting area Bathroom was pretty clean that day More

by Jeffrey.g.johnsonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer

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Jun 04, 2025

Chapman Nissan responded

Thank you, Jeffrey! We’re happy to hear you appreciated the great communication, fast service, and clean, comfortable environment. We’ll keep working hard to maintain those standards and look forward to seeing you again!

May 19, 2025

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Employee Rating

Customer satisfaction ratings are phenomenal. Will continue to promote and highlight the amazing product Eye received.💯 More

by ashanti.n.adderly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer, Tawny Gates , Tony

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May 22, 2025

Chapman Nissan responded

Thank you so much, Ashanti! We’re delighted to hear you’re pleased with your experience and the product you received. Your support means a lot to us, and we truly appreciate you sharing your positive experience. Looking forward to continuing to serve you! 💯

May 18, 2025

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Employee Rating

They did all they could do for me. But I will be back some day. Thank you for all you did for me. More

by williemcgheejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lambert, Marc Bear, Lincoln Overholtzer, Tawny Gates

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May 19, 2025

Chapman Nissan responded

Thank you, Willie! We truly appreciate your kind words. We're glad we could assist you, and we’ll be here whenever you're ready to come back. Wishing you all the best until then!

May 22, 2025

Chapman Nissan responded

Thank you so much for sharing your experience! We're glad our team could keep you informed and complete the service promptly as promised. We appreciate your trust in Nissan and look forward to serving you again!

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