Keith Maldonado

I brought my 2019 Ford Ranger in due to persistent harsh shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have M shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have MPP extended protection. The service record shows the engine and transmission mounts were replaced, which I appreciate, but my original shifting concern still remains. What was confusing is that I was told no metal debris or internal transmission issues were found, yet the invoice clearly states: “Transmission pan was not dropped for diagnosis.” Without dropping the pan or inspecting the filter, I don’t understand how the internal condition of the transmission could be confidently evaluated. I also had difficulty getting the vehicle re-checked. Initially, I was told I would need to leave the vehicle for three days with no loaner, which made it nearly impossible to move forward. I ended up having to request management involvement just to get clarity and a path forward. Once I escalated, I was eventually able to get scheduled, and communication improved. However, the main transmission shifting concern still needs to be properly diagnosed, not just assumed to be normal or maintenance-related. I’m simply asking for: • A complete, documented transmission inspection, including dropping the pan and examining the filter. • Transparent communication. • A reasonable solution path under the MPP coverage I purchased. I hope this review encourages a clearer and more thorough diagnostic approach going forward. More

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Elite staff all around, highly accommodating! They treat you like they’re your own family! Best experience. They treat you like they’re your own family! Best experience. More

by WSETINHOPPER Verified Customer Verified Customer

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Every person I encountered at the dealership was friendly and courteous, the bathrooms were clean. If I were to nitpick one thing it would be the chairs in the Chevy side, specifically the cubby right near t and courteous, the bathrooms were clean. If I were to nitpick one thing it would be the chairs in the Chevy side, specifically the cubby right near the yellow Z06 looked like it had been hit by a grenade, I felt bad for the finance guy who had to sit in it. Overall, undoubtedly my best experience with a dealership ever! More

by diego_56662 Verified Customer Verified Customer

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Great experience with reasonable approach and fair negotiation that led to a deal over the phone. negotiation that led to a deal over the phone. More

by BTHIES Verified Customer Verified Customer

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I be coming van Chevrolet all the time and getting a new truck this time, it's be wonderful to have a brand new one. I be haul a lot stuff. truck this time, it's be wonderful to have a brand new one. I be haul a lot stuff. More

by LFJACKSON3412@GMAIl.COM Verified Customer Verified Customer

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Great deal, you get what you are promised. My third deal with Van Chevrolet GMC My third deal with Van Chevrolet GMC More

by MARC46 Verified Customer Verified Customer

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The purchase experience was pleasurable. Everyone was polite and were more that accommodating to my requests. Everyone was polite and were more that accommodating to my requests. More

by rperkins331 Verified Customer Verified Customer

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GM Matt Cerreta is extremely helpful, professional, smart and caring. As is all his team. and caring. As is all his team. More

by Molly Verified Customer Verified Customer

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Bret went above and beyond to help me and my fiance find the perfect vehicle for her. He got her into a car that she absolutely loved and kept us in our budget as well. We would come back again just for his the perfect vehicle for her. He got her into a car that she absolutely loved and kept us in our budget as well. We would come back again just for his service and expertise. More

by JOEL.A.CARTER Verified Customer Verified Customer

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Deal was easy and great. Dom was a solid dude. May by another from then Dom was a solid dude. May by another from then More

by Smochoa03 Verified Customer Verified Customer

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