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Keith Mcginnis
Keith Mcginnis at Russ Darrow Toyota of West Bend

Keith Mcginnis

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
68 Reviews
4.9

68 Reviews

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68 Reviews of Keith Mcginnis

January 02, 2026

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Employee Rating

I am very happy the service anytime I come to the office they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointme More

by loringuyen63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2026

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

December 26, 2025

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Employee Rating

Great experience! Keith is absolutely the best! You need to immediately double his salary! My service was done efficiently and timely. Waiting room was great. More

by jdbookr
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Dec 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

December 25, 2025

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Employee Rating

Service was fast and efficient. Staff was friendly and I will be back Dealership was clean, and I was liking the video they do during Service More

by BILLYBLACK832
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Dec 25, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

December 24, 2025

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Employee Rating

We felt respected, and very satisfied with the level of service your mechanic showed us. More

by kathrynchitwood27
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Dec 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

December 11, 2025

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Great and friendly service. Been working with this dealership for many years. They really care for their customers. More

by vicka1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Mark Bechler, Nick Inman , Daniel Domask

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Dec 11, 2025

Russ Darrow Toyota of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

December 11, 2025

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Kind, honest people. Especially, Keith! I am glad my local Toyota dealer was too busy to see me because it was worth the trip to West Bend. Excellent service! More

by cmcdonnell2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

November 26, 2025

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Employee Rating

Friendly and efficient I made an appointment and they started right away, the kids area was nice. More

by Jennab08
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Nov 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

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Employee Rating

Always friendly quick service. But I don’t appreciate it when my dash and ir screen are changed. More

by Marge6020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

October 20, 2025

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Employee Rating

Everything went well They were organized, friendly and efficient I felt well taken care of More

by isahemp
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Oct 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

October 11, 2025

Dealership Rating
Employee Rating

I enjoyed the service area and the people who helped me. Was a nice experience. More

by Judieand Apollo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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