Kelvin Zhang

Very courteous staff and they provide you detailed information regarding your vehicle!!! They have been servicing my Toyota for over 8 years, excellent service. information regarding your vehicle!!! They have been servicing my Toyota for over 8 years, excellent service. More

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Fast, easy, helpful! We needed a new car for our recent family addition, and were just stopping in to the dealership to research some options. The dealership had a clean a We needed a new car for our recent family addition, and were just stopping in to the dealership to research some options. The dealership had a clean and friendly vibe. Additionally, the sales staff was helpful and not pushy at all. We had our new baby with us, so we did not have much time, but KP was such an approachable and kind sales rep that we ended up moving forward with him in our car buying process. He made the entire process fast and easy for us. I would definitely recommend KP and this dealership and will be going back for our next purchase. More

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Great buying experience. Our salesperson was very helpful and patient. We needed time to decide on which car we wanted. He was thorough explaining any details of our purchas Our salesperson was very helpful and patient. We needed time to decide on which car we wanted. He was thorough explaining any details of our purchase. More

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Not A Pleasant Experience We were shopping for a car on Saturday August 23rd. My husband and his family had 3 Toyota's from Elmhurst Toyota, but this time we were very disappoi We were shopping for a car on Saturday August 23rd. My husband and his family had 3 Toyota's from Elmhurst Toyota, but this time we were very disappointed in their customer service and also they way they treated us. They did not want to sell a car and they lost because we ended up buying a better and more expensive car from another dealer , and unfortunate for them they had the car that we were looking for, but because of their poor customer service they lost a customer and possibly many more for the future. We are in our mid twenties and maybe that is why we were overlooked as a customer but that does not matter. What happened is that we went there and were looking for car, we were not approached by a sales representative for more than 45 min, finally we were approached by Mr. Kelvin Zhang , we told him what we want to see and he went on looking for the car keys for another 20 min. mean while no one even asked us if we need any help. After he found the keys , we went on a test drive and we liked the car. Well we sat down to talk about the price and he became very unpleasant and raised his voice on us when we said that we do not agree with what he was saying, then he went and got the manager , which also was very unpleasant we asked if he can do anything because the car had 65mi on it and it was advertised as 10mi car. He explained that it was from another dealer and we said fine but we wanted to talk about the price and he basically said this is what it is and just got up and left , basically telling us to get out if we do not accept his price. Well I'm sorry Elmhurst Toyota but you lost a very loyal Toyota Family. My husband and my family all drive and have been driving Toyota's but we will not be coming to your dealership. We bought a car not the color that we wanted and even more expensive than what you were offering and we are extremely happy with our purchase, the difference was that the sales representative and manager wanted to sell a car and knew how to sell a car ,unlike your dealership! We were expecting a little better customer service !!! And we got it somewhere else! More

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thank you So glad i went to Elmhurst Toyota Scion to trade my old car.very pleasant people/employees.Mr. KELVIN ZHANG really nice person and will help u at his So glad i went to Elmhurst Toyota Scion to trade my old car.very pleasant people/employees.Mr. KELVIN ZHANG really nice person and will help u at his best.very professional and straight to the point.im 100% recommending this guy if u need help on choosing what car is best for u.. :) More

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