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Ken Ashby
244 Reviews
244 Reviews of Ken Ashby
February 08, 2017
Great experience He greeted me at the door who is kind and friendly answered all my questions and then some here revised me of all the things that I needed done set u He greeted me at the door who is kind and friendly answered all my questions and then some here revised me of all the things that I needed done set up a time. And was very helpful. Thank you Ken at Sands Chevrolet! More
by JESSE.HOOVER
Verified Customer
February 07, 2017
Tires Had four new tires and alignment as well as LOF. Everything excellent except was told work would be finished around 1:00 (8:00 am appointment) but p Had four new tires and alignment as well as LOF. Everything excellent except was told work would be finished around 1:00 (8:00 am appointment) but paperwork wasn't done until 3:30 pm. More
by MATTHS
January 31, 2017
Great service Great service, convenient location, clean place very attentive people. I bought my car here they always have sales going on, lots of cars to pick . Great service, convenient location, clean place very attentive people. I bought my car here they always have sales going on, lots of cars to pick . More
by BERNIE2373
January 31, 2017
Customer service There was a tire recall earlier but I guess mine were not part of that recall, but now my tire blows with less then 6000 miles on them. In any case, I There was a tire recall earlier but I guess mine were not part of that recall, but now my tire blows with less then 6000 miles on them. In any case, I was less then 1/4 of a mile from Sands Chevrolet on Waddell and Cotton. I went to change this tire and realized that Chevrolet did not issue me a lug nut key when I bought the truck, so I was unable to change the tire. I called Sands twice for help explaining that I am right down the street and I needed someone to bring me a lug nut key. I also explained I was ill with pneumonia and could not wait for to long in the cold weather. I needed help so I could get back home. Rather then running someone over to help me, they gave me a number to call a towing service. I waited two to three hours for the towing service to show up and tow my truck less then a quarter of a mile. It seemed ridicules for them to do all this when all they had to do was get me a lug nut key. So after I waiting for two to three hours, they finally towed my truck to Sands. When I got to Sands, I was told that they were very busy and may not be able to get to my truck for a few more hours. I asked for someone to take me home as I was ill and Ken agreed, but also stated that "we don't usually do the shuttle service on Saturdays" or something along those lines. So he told me to wait in the lounge while he arranged for the shuttle. After another hour or so I get a call on my cell phone from Sands. I walked over to Ken and asked if he had called. He looked surprised and stated "Oh, are you still here"? He was the one to tell me to wait in the lounge while he arranged for the shuttle. In any case, Ken informed me that I would have to pay for the tire. He stated that the blowout was from a nail and the tire was not part of the recall. So now I am hit with a 287.00 bill on top of all the waiting. In addition, it seemed strange that a nail would cause the tire to blow out completely. In most cases a nail would make the tire leak for awhile, but to have a tire blow out instantly seemed a little strange to me especially when I had these tires looked at the week prior for the recall. In addition, I understand at this point that I was very ill and wasn't happy with the overall event, but it also seemed that Mr. Ken was unconcerned with what I had to say and was very short with his responses. So after Ken informed me about the cost, I waited another hour or so for the service to be completed. All in all I left my home at 8:30 am to pick up my son and I didn't get home until 1:30 after the ordeal. I was unable to pick up my son and I did all of this on a cold morning, without a jacket and having pneumonia. It just seems that maybe Chevrolet could have stepped up to the plate and solved this issue without all the hassle. In addition, it didn't help when I had to sit there and stare at the dealership knowing that they were basically across the street and would not help me and would rather pay for a towing service then bring me a stupid lug nut key. In closing, the final price for the tire was reduced to 247.00 but it still makes me curious of how a single nail can blow out a tire instantly, especially when I had three hours to examine this tire and I never saw a nail even when I watched the tire roll up onto the tow truck. More
by roger.schwanke
Other Employees Tagged: One other employee where I got disconnected.
January 27, 2017
GMC 3500 30 K full fluid service Everything went great no issues with the service. Ken did a great job explaining how things work in the service department. Awesome experience and wil Everything went great no issues with the service. Ken did a great job explaining how things work in the service department. Awesome experience and will continue to use Sands for service on my truck More
by TEECESORION
January 26, 2017
Efficient, on time, I'm very satisfied!!! It was a very good experience, my services where supervised by Ken. He explained what they recommended, if I wanted it done. Than took care of everyth It was a very good experience, my services where supervised by Ken. He explained what they recommended, if I wanted it done. Than took care of everything. After about two hours, we could drive of in a fixed and washed car. Thanks Ken and team, Chris comeau More
by markline2012
January 17, 2017
Service Department I took my Silverado in for an oil change and scheduled service. Ken was my technician and he conducted research into my account prior to my arrival. I took my Silverado in for an oil change and scheduled service. Ken was my technician and he conducted research into my account prior to my arrival. He informed me of the vehicle history and future needs when I arrived. He also new the status of my warranty and what was covered. This was extremely thoughtful and a professional way to treat customers. More
by davidmontoya1
January 17, 2017
Great Service Brought my vehicle in for routine service. My regular Service Rep Ken Ashby took great care of me and had the vehicle finished quickly. He is always f Brought my vehicle in for routine service. My regular Service Rep Ken Ashby took great care of me and had the vehicle finished quickly. He is always friendly and professional. Thank you again Ken for outstanding costumer care. More
by usar5capt
January 17, 2017
Excellent Customer Service The problem was addressed and corrected professionally in a very timely manner and the employees concern for my welfare and need to get to work on tim The problem was addressed and corrected professionally in a very timely manner and the employees concern for my welfare and need to get to work on time was very commendable! THANK YOU! More
by NJNACK
January 04, 2017
A few service items needing attention Dealing with Ken Ashby is always a pleasure. We simply had a few issues with new tire sensors needing reset as well as a new key to be made. The truck Dealing with Ken Ashby is always a pleasure. We simply had a few issues with new tire sensors needing reset as well as a new key to be made. The truck was in and out within a few hours. More
by ABOYD
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