Ken Kassenbrock

⭐ 1 Star My wife had previously left a good review but after driving this vehicle for a few miles and after speaking to Ken Kassenbrock (General Manager) about my concerns, I must update my view of this d after driving this vehicle for a few miles and after speaking to Ken Kassenbrock (General Manager) about my concerns, I must update my view of this dealership and their shady practices. My opinion of Joseph the sales person is still the same, he’s excellent to work with. I might suggest him to work for an honest dealer though. I have over 20 years experience in a dealership setting so I am extremely familiar with their tactics, stances, and defenses when it comes to a customer dispute. This is my TRUE experience: We purchased a 2013 Range Rover for our 16 year old son and paid $10,000 cash for it. I’m sharing this to focus on how this dealership handled a very serious issue after the sale. In their response to my complaint, Tom Wood Nissan has relied entirely on the “AS-IS” paperwork but has not addressed my core concern: whether the vehicle was properly inspected and accurately represented before being sold. According to them, the vehicle was: * Inspected by their service department * Transferred within their dealer group * Sent to their affiliated Land Rover service department for inspection and conditioning prior to sale Given that process, there has been no explanation for how a vehicle with: * Severely corroded brake lines (which later ruptured while my 16 yr old son was driving, nearly causing a disastrous situation) * Active oil leakage with fluid pooling beneath the engine (puddles of oil laying on the skid plates, therefore hiding the leak) * A suspension system fault (happens intermittently but often enough that any certified mechanic would have caught this problem) was considered suitable for a retail sales transaction. These are not subtle issues, they are readily identifiable Mechanical and Safety conditions, especially for a manufacturer-affiliated service department that is “inspecting” a vehicle prior to offering it for retail sale. Rather than addressing my concerns, Ken’s position has been to rely on signed paperwork and offer to roll the situation into another purchase. Therefore solely continuing to keep the financial burden on my shoulders and denying any liability or responsibility. I wouldn’t have known about any of these issues if the brake line hadn’t ruptured. I had to have it towed to a reputable area service shop for repairs. They reported to me that both brake lines from the front all the way to the back were completely corroded causing the rupture and that it was gonna be a $1700 repair bill. I had to pay that out of pocket just 1300 miles after purchase. They also notified me about the valve covers severely leaking and that the oil was pooling onto the skid plates, therefore concealing the problem at the time of sale. The dealership and Ken keep going back to the fact that I was “offered a service contract” that I declined, when in fact this isn’t a warranty issue, it’s a flat out critical safety issue that they either neglected to address when they did their “inspection” because it was too expensive of a repair on a vehicle that they more than likely already owned for too much money or their inspection process for retail sale is done by incompetent technicians. Either way it’s a liability that I intend to pursue with them to the fullest extent. They were absolutely willing to let these issues become the next owners problems. I’ll let others draw their own conclusions, but I would strongly recommend having any vehicle from this dealership independently inspected before purchase and make sure you get everything in writing. As you can see from the photos all the oil spots on the blacktop. That’s not from “minor seepage” as Ken stated. More

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Best car buying experience I have had in several years. Sales person was very helpful. Really impressed with the whole experience. Sales person was very helpful. Really impressed with the whole experience. More

by gwags821 Verified Customer Verified Customer

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Katie is the greatest hands down, no one else will work on my vehicle … Thank you on my vehicle … Thank you More

by jogormal Verified Customer Verified Customer

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The best shop and people to work with. Always the best experience coming here. No need to go anywhere else Always the best experience coming here. No need to go anywhere else More

by PaulaE Verified Customer Verified Customer

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Service was great! I really appreciate all the help and the clear explanation. Thank you! I really appreciate all the help and the clear explanation. Thank you! More

by cindy.wallander Verified Customer Verified Customer

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Amazing Experience! You have yourself a new loyal customer if you keep this up. Thanks! You have yourself a new loyal customer if you keep this up. Thanks! More

by perry.flaugh Verified Customer Verified Customer

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I was promptly attended to and the team was very detailed and informative on the issue with my car. I could not have been more pleased with the service and people. and informative on the issue with my car. I could not have been more pleased with the service and people. More

by wbirch Verified Customer Verified Customer

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Every time I go, the service is always pleasant, providing excellent service and work. The staff is very professional and courteous. providing excellent service and work. The staff is very professional and courteous. More

by fraisegovish Verified Customer Verified Customer

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Adrian was very helpful and service was great as usual. I have purchased 5 Nissans here and serviced all here as well. Lifetime customer! I have purchased 5 Nissans here and serviced all here as well. Lifetime customer! More

by mrl1975 Verified Customer Verified Customer

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Always helpful particularly in the maintenance department. I have been with Tom Wood for 7 years and have been very satisfied with the service. Katie is the best in the service department. department. I have been with Tom Wood for 7 years and have been very satisfied with the service. Katie is the best in the service department. More

by ifreda Verified Customer Verified Customer

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