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Kenda Henderson

Overview Reviews (36) Inventory (209)

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Kenda Henderson

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Kenda Henderson

Service Advisor

Walt Massey Chevrolet GMC Lucedale

11241 63 S
Lucedale, MS 39452

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4.9

36 Reviews

Overview Reviews (36) Inventory (209)

4.9

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Kenda Henderson

May 15, 2025

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Employee Rating

I always get courteous and professional help from Walt Massey! Appointments are always on time and that is important to me!! Great people!! Massey! Appointments are always on time and that is important to me!! Great people!! More

by markzway2010

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

It’s great to hear our team’s punctuality and professionalism make a difference for you! We know how valuable your time is, and we’re glad you can count on us for a smooth, timely experience every visit.

May 14, 2025

Dealership Rating

Employee Rating

I had service done on my vehicle and had it picked up from my house and delivered back to me. This was an option THEY offered to me. I requested my vehicle would be delivered by a certain time when I sch from my house and delivered back to me. This was an option THEY offered to me. I requested my vehicle would be delivered by a certain time when I scheduled the appointment and was assured that it would be back by then. I even offered to reschedule if that wasn’t doable and the girl insisted that it was plenty of time and she would let me know if I would need to reschedule. They were 30 minutes late picking up and 45 mins late delivering! More

by k_bradley93

Verified Customer

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May 15, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for bringing this to our attention. Phillip Pogue, our General Manager, will be reaching out to you directly to discuss your experience and help make things right. We truly appreciate your feedback and the opportunity to improve.

May 09, 2025

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Employee Rating

Service was completed in a timely Manner . Most impressed with Allison Scott and Kenda in the service dept . Most impressed with Allison Scott and Kenda in the service dept . More

by Phillip

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allison Scott

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May 13, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear your service was completed promptly and that Allison, Scott, and Kenda left a great impression! We’ll be sure to pass along your kind words to the team.

May 05, 2025

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Employee Rating

Very pleasant & met my needs. I would recommend Walt Massey for your service needs. I would recommend Walt Massey for your service needs. More

by dfallin

Recommend Dealer

Yes

Other Employees Tagged: Kenda Henderson

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May 07, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re happy to hear your visit was pleasant and that we met your needs! Thank you for the recommendation—it means a lot to our team.

May 05, 2025

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Employee Rating

The service technician was great to work with. She keep me informed about my truck and what things it needed. The work was done on a timely manner. She keep me informed about my truck and what things it needed. The work was done on a timely manner. More

by edrobrink

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 07, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear your service experience went smoothly and that our technician kept you well-informed throughout the process. It’s great to know your truck was taken care of promptly—thanks for choosing us!

April 29, 2025

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Employee Rating

Fantastic Great customer service. Professional, prompt, friendly, and helpful. Would recommend to others. Thanks again Professional, prompt, friendly, and helpful. Would recommend to others. Thanks again More

by william_anderson

Recommend Dealer

Yes

Other Employees Tagged: Kenda Henderson

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Apr 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Great to hear our team delivered professional, prompt, and friendly service that made your visit fantastic. Your recommendation means a lot, and we’re always here to help again.

April 28, 2025

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Employee Rating

Friendly and professional. Kendra is amazing. She has always been a wonderful example of exemplary customer service. Kendra is amazing. She has always been a wonderful example of exemplary customer service. More

by 2017Canyon

Recommend Dealer

Yes

Other Employees Tagged: Kenda Henderson

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Apr 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Kendra will be thrilled to know her friendly professionalism made such a positive impact. We appreciate your kind words and look forward to welcoming you back.

April 27, 2025

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Employee Rating

Good dealership. Always treat my right & service my car when I take it in for service. Always treat my right & service my car when I take it in for service. More

by Peggu

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Mannon, Allison Scott

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Apr 27, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re happy to hear you always feel valued and that our team keeps your vehicle running smoothly. Looking forward to your next visit!

April 25, 2025

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Employee Rating

I was very pleased with the service I received from Kendra an staff an tech Kendra an staff an tech More

by sw879

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Kendra and the entire team will be thrilled to hear your feedback. It’s great to know their service made such a positive impression, and we look forward to helping you again any time your vehicle needs attention.

April 24, 2025

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Employee Rating

Everyone was nice good experience The dealer ship was nice and clean and nice break room with good coffee nice and clean and nice break room with good coffee More

by robbyturner63

Recommend Dealer

Yes

Other Employees Tagged: Kenda Henderson

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Apr 26, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Great to hear you enjoyed the friendly atmosphere, spotless showroom, and a good cup of coffee in the break room. We’re pleased your visit was such a positive experience and look forward to seeing you again.

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