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Kendra Downey
Kendra Downey at City Limits Nissan

Kendra Downey

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

Contact Me
4.8
26 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

8 yrs, 5 mos

Languages Spoken

English English

4.8

26 Reviews

Write a Review

26 Reviews of Kendra Downey

May 17, 2025

Dealership Rating
Employee Rating

Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Eric Hernandez

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May 17, 2025

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 15, 2025

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Employee Rating

Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. More

by robertdspear7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Laguna, Afnan Jamhour, Daniel Sanchez, Jay Carlos, Eric Hernandez, John Torres, Miguel Vega-Centeno, Jacob Moreno

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May 17, 2025

City Limits Nissan responded

Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

May 18, 2025

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager

May 15, 2025

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Employee Rating

The staff was prompt, on it and respectful. The drop off was effective, efficient, and smooth. Kendra was also helpful in setting up the Lyft for me to go home and to return when car was ready. More

by MAGUAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2025

City Limits Nissan responded

Thank you for taking the time to provide us with a review, we're so glad to hear the team took good care of you and we appreciate the opportunity to earn your business! Here's to many more happy miles, thanks again and have a great weekend! Jason Laguna General Manager

May 15, 2025

Dealership Rating
Employee Rating

Great service, friendly staff, gave me a Lyft home, knowledgeable. I had a great experience! More

by PATTERJK02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

City Limits Nissan responded

We are glad to hear the Service team took good care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please contact us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a great weekend! Jason Laguna General Manager

May 13, 2025

Dealership Rating
Employee Rating

Always very nice service department. Kendra even told me that there was a recall on my vehicle. More

by edfaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2025

City Limits Nissan responded

Thank you for taking the time to tell us about your visit, we are happy to hear your Service experience met the high standards we set for ourselves and we appreciate the opportunity to earn your business. If you need anything at all, please reach out! Thank you, Jason Laguna General Manager

May 16, 2025

City Limits Nissan responded

Hello Edfaison, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 10, 2025

Dealership Rating
Employee Rating

Dealership and facility is good but the service quality is sub par. They don’t even do a car wash or clean up post working. More

by selva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 10, 2025

City Limits Nissan responded

We are disappointed to hear your visit with us fell short of the standards we set for ourselves, and we would like to know more about your experience. If you don't mind reaching out to us at your convenience, please call us at 512-444-1400 so that we can work towards turning your experience around. Thank you, and we hope to hear from you soon! Jason Laguna General Manager

May 10, 2025

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Employee Rating

Excellent service, attention and communication. Kendra was particularly quick on find a spot in the schedule and providing transportation to the place I had to go. More

by calo740622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

City Limits Nissan responded

We are happy to hear you found the team to be supportive, our goal is to provide top notch service to every guest and we appreciate you taking the time to leave us your feedback! If you have any additional questions or concerns please don't hesitate to contact us. Thank you, and have a great weekend! Jason Laguna General Manager

May 05, 2025

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Employee Rating

Great service from Kendra and Madison! Thank you to them both for all the help. More

by samochoa1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

City Limits Nissan responded

We appreciate your review and the opportunity to earn your business, thank you for your kind words and we hope to be of service to you again soon! Thank you, Jason Laguna General Manager

May 01, 2025

Dealership Rating
Employee Rating

Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b More

by pjmacias72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Carlos

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May 01, 2025

City Limits Nissan responded

I am sorry to hear you had to make two visits to our service department, we do a thorough vehicle inspection on video for you and send recommendations based on our findings. We want you to have peace of mind and trust in our service department, so if you did not receive that video I would be happy to get with the service team to send it over to you now. When your battery was tested during the inspection, it did not show as needing to be replaced or we would have recommended that service to you. However, as the temperature and weather fluctuates that can change rather quickly. Please reach out to us at 512-444-1400 at your convenience if you'd like additional information or to have us send you the inspection video, we would love the opportunity to reestablish your faith in our team! Thank you, Jason Laguna General Manager

April 06, 2025

Dealership Rating
Employee Rating

Great service representative when taking my information and attentive to my car needs. Thank you Kendra for listening to the customer. More

by XMIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

City Limits Nissan responded

Thank you for taking the time to tell us about your service visit, we appreciate it and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, thanks again and have a great week! Jason Laguna General Manager

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