Kevin Hughes

Just purchased two vehicles from Caleb Hoppe. What a professional! He showed me vehicles until I found the perfect ones. Got a BMW X1 for my fiance and a Hyundai Sonata for myself. She is grinnin What a professional! He showed me vehicles until I found the perfect ones. Got a BMW X1 for my fiance and a Hyundai Sonata for myself. She is grinning from ear to ear!! Lifetime powertrain warranties on both and couldn't be happier! The Sales manager Thomas got the deals done and John Lain the Finance manager closed them out. Thanks to Danielle and the whole team!!! And I will be checking out the HUGE service center when the first oil changes are due. You want great selection, awesome no haggle pricing and ease of purchase experience? This is the place to go!!! More

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Service writer was great. On my last oil change they said I needed 2 new tires so when I booked my next oil change I wanted to do the 2 tires as well but I noticed the quote On my last oil change they said I needed 2 new tires so when I booked my next oil change I wanted to do the 2 tires as well but I noticed the quote they provided me was the wrong tire size. When I asked for quote on the correct tire size I was told whoever replaced those 2 tires put the wrong size on. Jerry Hunt in Lexington put those 2 tires on and when I said that he was a bit surprised as was I. My other 2 tires are fine but the wrong size tires are bad I'm sure because they are not the correct tires since the 2 correct size tires are fine. So that just makes me feel like they just threw a size on there that they had. So not sure at this point if I have any other services done at jerry hunt aside from oil changes. More

by NLGARDNER1 Verified Customer Verified Customer

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Staff is friendly. Always explain their findings and recommendations with quotes. Dealership is clean, welcoming, and comfortable Always explain their findings and recommendations with quotes. Dealership is clean, welcoming, and comfortable More

by MITZI28146 Verified Customer Verified Customer

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Excellent customer service. Fast as a car buying process can be. For future purchases, will start here. Fast as a car buying process can be. For future purchases, will start here. More

by ADAM.SPARKS101 Verified Customer Verified Customer

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Quick and easy. Quick and easy Quick and easy. Quick and easy. Quick and easy. Quick and easy Quick and easy. Quick and easy. Quick and easy. More

by MUSTANG-FAN Verified Customer Verified Customer

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Great place to purchase a vehicle and get it serviced also. I will be back!! also. I will be back!! More

by brandonp0317 Verified Customer Verified Customer

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This is the second time of having an oil change at JH Salisbury. Both times had ridiculously long waits even though appts were scheduled. First time was in late afternoon so this time decided to schedul Salisbury. Both times had ridiculously long waits even though appts were scheduled. First time was in late afternoon so this time decided to schedule first appt of morning. Had appt at 8am and arrived at 755am but waited while others went ahead of me. Not sure if they overbooked or not enough employees. Either way NO explanation as to why and no apologies or empathy expressed. Was there almost 3 hours for a scheduled routine oil change. Highly dissatisfied and disappointed because we had such good experience buying 2 vehicles from JH Lexington. More

by TURNERS4U Verified Customer Verified Customer

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It seems that everyone here is trained to break any promise snd lie about anything to nake a sale promise snd lie about anything to nake a sale More

by KINGCOBRA861 Verified Customer Verified Customer

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After I purchased my car, I had to come back in get with the salesman failed to see-through my concerns. When I bought the car, I was concerned about a chip in the windshield and he said it was nothing to w the salesman failed to see-through my concerns. When I bought the car, I was concerned about a chip in the windshield and he said it was nothing to worry about. Also, he said in my deal I will get the extra key which he brushed off that you have to come Thursday for that and failed to tell me you have to be there first thing in the morning around eight so I checked with the service department and they said That I had missed him because and told me what time to be there to get my key. On Thursday morning after I arrived, the service department was very nice to help me on some of the concerns on my car that I didn’t understand even after reading the manual also, there was a primary owner that was could still connect to my car that I couldn’t access anything on the computer. Service guy tried to help me with that and suggested I go to the Toyota place because they couldn’t do it, but they did fix my chip on my windshield, said it’s something they could fill in before it got big. I really appreciated that. I felt like these things should’ve been done before my car was delivered to my house the service people had my car washed also which I appreciated. When I went to the Toyota place to get The last ownership primary taken off, it was done by one of the salesman. The service sender said that if the charge was reasonable, they would pay it, but the salesman charged me nothing at the Toyota place in Salisbury. It was a lot of running around getting things straightened out that should’ve been done before I received my vehicle. I feel like my salesman fail to do his part. But the repair service helped me a lot. More

by SUSAN36 Verified Customer Verified Customer

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