Kevin P

Rude and unprofessional sales manager. on 8-19-25 i called 609-375-1029 and a salesman named Larry answer the phone and i inquired about a used Lexus advertised for $25.008 stock number on 8-19-25 i called 609-375-1029 and a salesman named Larry answer the phone and i inquired about a used Lexus advertised for $25.008 stock number H5158757 i asked Larry over the phone what is the full price including the small print price on the advertisement. printed very small on the bottom of the advertisement noted Disclaimer (Price does not include $2,995.00 SERVICE FEE / PDSI and $1,095.00 Flex Protect. ) plus documentation fee "There is a Doc Fee of $849.00" i asked Larry what is the total price of the Lexus. but he did give me a clear answer to the questions but kept saying come in and check it out and we can talk about the fee's in person and said "we can work out the fees , i'll take care of you" so i drove for over an hour. and checked the Lexus and sat at his desk at the show room and calculated the total. and went into the sales manager's office i didn't get sales manager's name but he is a bald white male stocky built , 40's and Larry came back with the full calculation of all charges and also included a vehicle tracking security device for $1,495 so i asked Larry where is the discount and Larry said for me to tell him how much i wanted to pay for the vehicle and i told him give me a copy of the calculated sheet and i ll take a look at it and call him next day. i kept asking him for a copy but he kept insisting a amount that i wanted it for and do the deal and to leave him a deposit. during this time the bald sales manager standing behind me at the door said loudly "you want it for $20,000" in a very sarcastic tone and i told him you think this is a joking matter and walked out. because its near closing time i wanted is to review the price they gave me which is the full price including a $1,495.00 security system that i was told that i must buy because they installed it prior what kind of auto dealer charges a fee for servicing their vehicle in the sum of $2,995.00 for a service fee and charges the customer Note to the Owner of Princeton jeep ram located at 1045 State Rd, Princeton, NJ 08540 you should not have a sales manager who is not professional and rude to the customers. if you look at your cctv security footage between 7:30Pm to 8:00Pm you can see what happen also what kind of sales manager smokes a e-cigarette inside the show room he should do that outside. check that on the video too. also when i stood up to leave Larry Rips up the price sheet paper before i am out the door. i am guessing he was not happy but he also needs training on customer service. the other salesman seem very professional when i arrived asking me if i was being helped. i had $10,000 cash with me for a deposit and a credit score of over 900 which i was pre-approved from my bank with a blank bank check but was thinking of using your finance company. because Larry told me he would give me a better deal. i am guessing there is a commission when a customer get financing from your dealer. i am just taking the time to write this so that you can improve your business and stop adding fee's and item that customer did not ask for. to have this review process submitted. i had to mark 3 stars to people that i had no contact with. More

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Leasing a 2025 Dogge Ram 1500 Very satisfied with the vehicle and the process at the dealership Excellent service vehicle and the process at the dealership Excellent service More

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