Kevin Rafeek

Kevin provides awesome customer service. He is totally focused on customers having an excellent experience. It was my first vehicle service. He is totally focused on customers having an excellent experience. It was my first vehicle service. More

by Charlielisa1219 Verified Customer Verified Customer

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Kevin, Jessica, Cisco and Brett are the best! Service your vehicle at Southern Acura Newport News and they will make you happy! Service your vehicle at Southern Acura Newport News and they will make you happy! More

by Devinsheldon Verified Customer Verified Customer

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Everyone seems to be professional, but I have more work to be performed on my vehicle, so I'll leave it there. to be performed on my vehicle, so I'll leave it there. More

by KIRKMATTEN Verified Customer Verified Customer

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He was an amazing person and very much helpful with take care of my needs care of my needs More

by stephanie.r.watson36 Verified Customer Verified Customer

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The service was quick and efficient. Thanks for your service. The services center team did a great job! Thanks for your service. The services center team did a great job! More

by beeflashy54 Verified Customer Verified Customer

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This is a bit much for a customer service rating. This is all I'm writing. This is all I'm writing. More

by nicolestewart844 Verified Customer Verified Customer

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Kevin has always been the one to take care of our Acura. Always happy with it. Always happy with it. More

by Bkozelka Verified Customer Verified Customer

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Cisco and the team are always very polite, professional , yet personable. I don’t feel as if it is a hassle to schedule service for my vehicle. Plus, they always communicate clearly any options available for yet personable. I don’t feel as if it is a hassle to schedule service for my vehicle. Plus, they always communicate clearly any options available for the maintenance of my car. I actually at times look forward to bringing in my vehicle, not because it may have issues, but because of the detail shown in fixing any mechanical issues with my car, (they actually fix them) and welcoming atmosphere today me as a customer. More

by jazzidre Verified Customer Verified Customer

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Jessica at Southern Acura helped get my problem diagnosed and repaired despite having a very full schedule. and repaired despite having a very full schedule. More

by patcollmeyer Verified Customer Verified Customer

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Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More

by lyonsjermaine3 Verified Customer Verified Customer

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