Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
410 Reviews
4.9

410 Reviews

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410 Reviews of Kevin Rafeek

July 02, 2025

Dealership Rating
Employee Rating

Always professional and clean. Why make me say more about this dealership in Newport News More

by PETER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 02, 2025

Dealership Rating
Employee Rating

Complete confidence in the service department and my service manager Kevin. I can always know that the work will be necessary, performed well and at a good value More

by Fiferdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 30, 2025

Dealership Rating
Employee Rating

Very great place to purchase a car Very nice selection of cars and also good customer service. More

by ROYBULLOCK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon

June 29, 2025

Dealership Rating
Employee Rating

Excellent customer service Technicians are on time with work They keep me updated on status More

by donna.caniano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 29, 2025

Dealership Rating
Employee Rating

Great customer service. The service kept me up to date on the services that were performed. It was a great surprise that my car was washed. More

by melvinlrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 28, 2025

Dealership Rating
Employee Rating

Excellent service. The prices for oil change is expensive. Very satisfied with services price no More

by Germaineharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 28, 2025

Dealership Rating
Employee Rating

Fast and efficient service! Communicated the needs of the car. Like that the inspection was free More

by TMHOULE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 28, 2025

Dealership Rating
Employee Rating

Cisco was absolutely Amazing! His customer service and assistance is Great! Great assistance and reassurance about my service More

by selenapalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 28, 2025

Dealership Rating
Employee Rating

He always provide great customer service. I never have any complaints. I always go to him when getting my car serviced. More

by Cherie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 26, 2025

Dealership Rating
Employee Rating

The team at Southern Acura in Newport News offers exceptionally friendly service—welcoming, helpful, and genuinely customer-focused. They go out of their way to make the experience smooth and stress- More

by RyanRoscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 26, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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