Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
382 Reviews
4.9

382 Reviews

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382 Reviews of Kevin Rafeek

June 09, 2025

Dealership Rating
Employee Rating

Always great service Friendly staff at service center. Thorough and upfront with pricing. Kevin and Cisco are wonderful. More

by fogarty.beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 10, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 07, 2025

Dealership Rating
Employee Rating

Great dealership. The staff was friendly and helpful. The appear to be willing to assist. More

by cgray717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon , Young lady in service department

Jun 10, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 07, 2025

Dealership Rating
Employee Rating

The service here is exemplary. Staff was helpful and courteous, and I was offered a loaner vehicle and all of my concerns were addressed, and the price was very fair. The entire ex More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Jessica Goodale

Jun 10, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 07, 2025

Dealership Rating
Employee Rating

I would not take my car any place else. Due to the service that not only my vehicle, but that I receive. More

by marilynmachell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 07, 2025

Dealership Rating
Employee Rating

Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates More

by deena casalengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Jessica

June 07, 2025

Dealership Rating
Employee Rating

Great experience, professional service, exceptional customer service. Personable and communicative. Southern Acura has an exceptional staff!! More

by INDIAOSOUNA9608
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 10, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 07, 2025

Dealership Rating
Employee Rating

Everything was wonderful! Kevin does such an amazing job, he always takes care of everything and makes sure we know the progress. More

by mdsproperties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 07, 2025

Dealership Rating
Employee Rating

Great customer service. Kevin always alert and keeps you up to date and informed. Great guy !! More

by FranklinVieira592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 10, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 06, 2025

Dealership Rating
Employee Rating

Prompt service. Great quality. Clean waiting area. The schedule service was a no hassle wait. More

by ZUMAY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 06, 2025

Dealership Rating
Employee Rating

Excellent customer service, very friendly and polite. My daughter was running and never had a bad expression. Very professional and although people were ahead of me, waiting time was not long. More

by miriamkrueda16
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Price

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