Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
317 Reviews
4.9

317 Reviews

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317 Reviews of Kevin Rafeek

May 01, 2025

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Employee Rating

Very well treated in that the dealer rebuilt my mirror to save me the high cost of a new assembly. When finding ut would take too long for a wait appointment they gave me a beautiful new loaner almost identi More

by JMBAXT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

April 29, 2025

Dealership Rating
Employee Rating

Car was in shop for 3and 1/2 days: sales did not offer a trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign thr More

by pautlux
Recommend Dealer
No

Other Employees Tagged: Kevin Rafeek

April 27, 2025

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Employee Rating

The service department is great. Timely service and excellent customer service. The service department personnel really take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

April 27, 2025

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Employee Rating

This dealership is excellent. Timely service, excellent customer service. Dealership is clean. Cisco is great. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

April 27, 2025

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Employee Rating

Awesome I thought I had to buy a new headlight, but he asked the mechanic to look at it to see if he can fix it instead and he fixed it ?? More

by TAMBOO1960
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 27, 2025

TAMBOO1960 responded

Mechanic Ray is awesome

April 27, 2025

Dealership Rating
Employee Rating

Brett, Kevin and team worked with me on a very unusual tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. More

by MAN
Service Communication
Recommend Dealer
Yes

April 27, 2025

Dealership Rating
Employee Rating

Kevin was very prompt and on time. Communication was efficient and timely! Just overall amazing More

by akiagbbs
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 25, 2025

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Employee Rating

The best service! ! Kevin always explains everything and is an asset to Acura!! Amazing service!! More

by CSSMDS
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 24, 2025

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Employee Rating

Service department are really helpful and customer service friendly. They explain issues clearly and helpful More

by Tonyleisha
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 23, 2025

Dealership Rating
Employee Rating

It's always a pleasant time when I come in there everybody's friendly. He was very friendly very helpful and I was out with a clean car. More

by MAESTROREDHOME
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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