Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
385 Reviews
4.9

385 Reviews

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385 Reviews of Kevin Rafeek

June 12, 2025

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Employee Rating

They handled my warranty work and provided a loaner car. The shop found some additional issues and the service team kept me informed the whole time. More

by JAMESCARRIV
Service Price Transparency
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Recommend Dealer
Yes

June 12, 2025

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This was my first visit to this dealership. Yesterday was evidently an extremely usy day so I'm looking forward to visiting when it's not quite as busy. More

by aoremeadows
Service Price Transparency
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Recommend Dealer
Yes

June 12, 2025

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Kevin the service writer and Matt the technician were great. They both were very helpful in meeting my needs and letting me know what needs to be done to get my car fixed to pass inspection. I plan on re More

by SHELBYYOUNG923
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Bryant

June 09, 2025

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Always great service Friendly staff at service center. Thorough and upfront with pricing. Kevin and Cisco are wonderful. More

by fogarty.beth
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 10, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 07, 2025

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Employee Rating

Great dealership. The staff was friendly and helpful. The appear to be willing to assist. More

by cgray717
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon , Young lady in service department

Jun 10, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 07, 2025

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I would not take my car any place else. Due to the service that not only my vehicle, but that I receive. More

by marilynmachell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

June 07, 2025

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Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates More

by deena casalengo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Jessica

June 07, 2025

Dealership Rating
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Great experience, professional service, exceptional customer service. Personable and communicative. Southern Acura has an exceptional staff!! More

by INDIAOSOUNA9608
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 10, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 07, 2025

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Employee Rating

Everything was wonderful! Kevin does such an amazing job, he always takes care of everything and makes sure we know the progress. More

by mdsproperties
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 07, 2025

Dealership Rating
Employee Rating

Great customer service. Kevin always alert and keeps you up to date and informed. Great guy !! More

by FranklinVieira592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jun 10, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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