Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
438 Reviews
4.9

438 Reviews

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438 Reviews of Kevin Rafeek

July 22, 2025

Dealership Rating
Employee Rating

I went to the place I was well treated by everybody I have nothing else to add More

by yvonsainsulaire18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 22, 2025

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Employee Rating

Cisco that works in customer service was awesome. He made sure I understood everything that was going on with my vehicle. He answered every question I had or he found the answer if he didn’t know. More

by Vgevans5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 22, 2025

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Always excellent customer service. Kevin goes above all that is necessary. The best service department i have ever visited More

by 12josie24
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 21, 2025

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Employee Rating

Mr. Rafeek was very professional. He kept us informed in detail with the progress of our repair . Kevin also gave us some great tips on how to keep our vehicle peforming in tip top shape. More

by Living Life
Recommend Dealer
Yes

July 20, 2025

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The oil change didn't take long, I was in and out and done quickly. More

by maxton L Osborne
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Recommend Dealer
Yes

July 20, 2025

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Customer service has always been top notch. Always shows concern for customer needs and concerns. More

by MINEDMUNDS
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 19, 2025

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Great service. Always professional staff . Easy to make appointment. Waiting area is comfortable and clean. More

by u_isaac16
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 19, 2025

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Friendly, efficient & eager to inform. All my questions answered & all options explains clearly so I could make informed decisions on what needs to be done now & in the future. More

by masilver49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 16, 2025

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Employee Rating

Great fast reliable service 👏 get the job done the right way around when you get serviced More

by DARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Jul 17, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 16, 2025

Dealership Rating
Employee Rating

I was pleased with the helpful service and attention to my car this past week. More

by L
Workmanship
Recommend Dealer
Yes
Jul 17, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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