Kevin Torres

No Bravos for Bravo. I purchased a Chrysler Pacifica Plug-in Hybrid. The first time is charged it with the EV charger I've used for 12 years with another hybrid, the I purchased a Chrysler Pacifica Plug-in Hybrid. The first time is charged it with the EV charger I've used for 12 years with another hybrid, the red LED came on. That never happened before. I called the dealership 9 AM the next morning and asked to speak with the service department. The person who answered the phone was clueless, as he told me the red light came on when the car was fully charged. I know that is not true, so I asked for a service tech. I was told I needed to leave a message and I would get a call back. At 1:30 PM, not having received a call back, I left a message for the General Manager. It about 6:30 PM, not having received a call back, I sent an email to the GM and Douglas Bravo, the owner. I received a response from Mr. Bravo stating I would get a call back from a service tech the next morning. I did not. I did get a call at 4:45 PM from my salesperson. Kevin is a nice guy and good salesperson, but he is not a service tech. At 6:15 PM, I received a call from James, the Sales Manager. He told me he knew the right person in service and would have him give me a call. About 15 minutes later, I got a call from Rudy, the Service Manager. Rudy, calling me "buddy," told me he was going out the door, but would have a service tech call me the next morning. So I bought a car for over $52,000, had a charging issue and after two full days never received a call from a service tech. The crowning moment was when I received an email from Jose Reano sent at 10:30 PM that day. Four hours after I spoke to James and Rudy, he wrote: "Our service advisor Rudy, sales manager James both attempted to reach you today, but we were unable to connect. We truly value your time and want to ensure we address your concerns as soon as possible." Mr. Reano either: 1. Failed to ask both James and Rudy if they had spoken to me - which would be a ridiculously stupid course of action and is completely unacceptable, or 2. Outright gaslighted me and copied Mr. Bravo so the owner would believe he had taken the action Mr. Bravo stated would be taken in his email to me which is unacceptable by any standard. Mr. Bravo and Mr. Reano have failed to respond to my email pointing this out. I never received a call from a service tech. Fortunately for me, there is another Chrysler dealership closer to me than Bravo. The service support is at Bravo is non-existent. The GM ignored my voice message and then outright lied to me. The owner accepts this behavior. The charging issue in ongoing, apparently an intermittent problem. More

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Great dealership! The staff was very helpful and welcoming. Kevin was very helpful with helping me find my dream car. The staff was very helpful and welcoming. Kevin was very helpful with helping me find my dream car. More

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Went in with a few questions and Kevin Torres was able to assist on all questions i had from questions about the cars perfornance to questions about the entertaintment system. Apart from knowledgeable i was assist on all questions i had from questions about the cars perfornance to questions about the entertaintment system. Apart from knowledgeable i was able to get a great deal with his help. Very patient as i was very indecisive about a purchase. More

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They truly are “A Different Kind Of Dealership”. The whole staff was very friendly and transparent. Their no commission attitude is very welcoming and helpful. The salesman who helped me out was ver The whole staff was very friendly and transparent. Their no commission attitude is very welcoming and helpful. The salesman who helped me out was very nice and informative. His name was Kevin and I he definitely knew what he talking about! 10/10 Would recommend! More

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