Key Brown

Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they ha They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could not with another dealership but I could order an odyssey. Would take about a month or 2 to get there! I told him no thank you. I would just like my deposit back this was not what we had discussed. He said yes no problem. I will tell the sales manager. Sales manager Todd M called me back and said give me a couple of days. We are working with another dealer. Do not worry. I told him I was being ghosted and people were not returning my calls. He said he would "personally" call me back and let me know in a few days. It has now been 2 weeks and I have not received any calls. I did not want to escalate this and make bad reviews. But their bad communication skills and level of deception have left me no choice. It is a shame that this is the treatment my husband, an active duty soldier, is getting. If they had been more transparent and HONEST. I would have possibly continued to work with them. But they keep ignoring my calls and lying. Do not believe their website. The cars are not there. More

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My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a speci really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price. My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 more than what she had previously said was the out the door cost. Shameful. When I called Larry Bass afterwards, he was unapologetic for wasting our time, unaccountable for his staffer's incompetence, and even tried to gaslight my wife's account of the situation even though we had it in text message. We would have been understanding if he had shown some grace for the situation, instead he was borderline rude and offered no way to rectify the situation. I would recommend to others not to use this place for a potential scam like we had, but if you must, i would avoid Key Brown and anyone else that is under Larry Bass's supervision . More

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I had an awesome experience at Carey Paul Honda. I have purchased 3 new vehicles there because I love the professional and caring service of all of the staff. This time I brought a 2022 HR-V. Great I have purchased 3 new vehicles there because I love the professional and caring service of all of the staff. This time I brought a 2022 HR-V. Great service from Ms. K. Brown and Mr. Cade. More

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Key was great. Treated us like family and got us the deal we needed and wanted. If you don’t see key brown you are cheating your self. If your reasonable she will work with you ! we needed and wanted. If you don’t see key brown you are cheating your self. If your reasonable she will work with you ! More

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It was quick and easy for me to get a car. She even came to my job to let me test drive my new baby!! She very sweet and made the process easy for me. Shop with Key Brown her email is KeyCpaul@yahoo.com I’ to my job to let me test drive my new baby!! She very sweet and made the process easy for me. Shop with Key Brown her email is KeyCpaul@yahoo.com I’m forever following her where ever she go ! More

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Key Brown was phenomenal and they all worked to help me get a better deal than what I Thought I’d have initially. Excellent service! get a better deal than what I Thought I’d have initially. Excellent service! More

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Key Brown is amazing. She gives help as if you’re a friend or family member of hers. I can honestly say that I wouldn’t have gotten my cars without her, she is truly heaven sent! friend or family member of hers. I can honestly say that I wouldn’t have gotten my cars without her, she is truly heaven sent! More

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The people were great! The service was great! The price of the vehicle was great! The overall process was very easy. Great experience! Thanks everyone. of the vehicle was great! The overall process was very easy. Great experience! Thanks everyone. More

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Key Browser was very professional and personable. Our vehicle purchase had to have some cosmetic updates as well as recall maintenance and Key honored all our requests and kept us informed of the progres vehicle purchase had to have some cosmetic updates as well as recall maintenance and Key honored all our requests and kept us informed of the progress. More

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The experience here was great !!! love the car I got ! I The experience here was great !!! love the car I got ! I highly recommend to get a vehicle here . You have to get your car from Key Brown real family The experience here was great !!! love the car I got ! I highly recommend to get a vehicle here . You have to get your car from Key Brown real family treatment More

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