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Kimberly Burke

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Kimberly Burke

Service Advisor

MotorWorld Acura

150 Motorworld Dr., Suite 1
Wilkes-Barre, PA 18702

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1 Review of Kimberly Burke

November 02, 2023

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My 2022 ILX broke down in Pa. I live in NJ and bought my car in Nj. My car was under warranty and my dealer has verified this. The Scranton replaced my broken battery and charged I live in NJ and bought my car in Nj. My car was under warranty and my dealer has verified this. The Scranton replaced my broken battery and charged me $173 to replace a fuse. What kind of warranty is this when I break down in another state and they scam me? Everyone says they can’t help it! What kind of Customer service is this? My first and last time at Acura. Everyone washing their hands of me? More

by POMERANTZCAROL

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Nov 07, 2023 -

MotorWorld Acura responded

Thank you for your feedback about MotorWorld Acura. We apologize for your experience with our Service Department and we are sorry we did not meet your expectations. Our technicians diagnosed your issue as a blown fuse which is not covered under warranty. If there is any other questions or concerns, please contact our Service Manager, Joe Mudlock, at 570.821.3789 or jmudlock@motorworldgroup.com, so that he may address your additional concerns. Thank you.

Nov 07, 2023 -

POMERANTZCAROL responded

Why was I charged $160 to replace a $3 fuse ?

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Kimberly Burke

Service Advisor

MotorWorld Acura

1 Review of Kimberly Burke

Dealership Inventory (83 Vehicles)

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