Korab K

Classic bait-and-switch feel – this is exactly why people hate buying cars at dealerships. We were promised a specific vehicle with a certain mileage and took time off work to come in – only to find out t hate buying cars at dealerships. We were promised a specific vehicle with a certain mileage and took time off work to come in – only to find out the actual mileage was significantly higher. When we raised this, we were told the price had increased and that we should consider ourselves lucky to get this higher-mileage car at the originally quoted price. The used car manager, Korab Krasniqi, was arrogant, dismissive, and completely uninterested in resolving the situation. The General Manager, Brian Cho, was more professional, but showed the same lack of interest in making things right. Even getting our deposit back required multiple follow-ups. Not that we expected full transparency and integrity from a dealership transaction, but at other dealerships we’ve dealt with, management is at least smart enough to stop playing games before losing a customer. Not here. More

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I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of. More

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I purchased a vehicle from MetroWest Acura last month and had the perfect experience . My sales consultant was Stephanie. She was eager to help me get a good deal and understand the features of my new vehicl had the perfect experience . My sales consultant was Stephanie. She was eager to help me get a good deal and understand the features of my new vehicle (my last vehicle was 2014)… I had no safety features that Acura offer. Steph taught me how they operate, and how to customize. I was nervous to have all of the bells and whistles. by the end of the visit was comfortable and confident with everything I learned. am grateful she went above and beyond with her service!!! Thank you to her managers too. I highly recommend this dealership and especially Stephanie in sales More

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Sales and finance fantastic. That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and when he did kept saying he was going out of his way. What else do you want me to do. You don’t even take your vehicle here anymore keep in mind I’ve got 50000 miles on a 2020 and did 2 oil changes elsewhere. Everything else was done at your dealership. Also all I needed was a new wheel lock remover. Cause the one in my vehicle wasn’t for my vehicle which I bought brand new from you. And never had my tires done by anyone else. All you claimed was you use a universal tool to take them off. But why was mine wrong to begin with and when you gave me new to me it was so stripped and used tire shop would not use do to the didn’t want to damage anything. Then when called back got the oh you can pay for one 100.00 plus dollars. Or buy your tires here and we can help. I call bulls*#t….. All I want is correct new key as lost or misplaced at dealership anyways. More

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Jay Dwyer is my angel. I was in a car accident and I needed a new car fast. He called me back immediately with three options that fit my budget and the process was so easy. I was in a car accident and I needed a new car fast. He called me back immediately with three options that fit my budget and the process was so easy. The metro west finance manager handled everything swiftly and within my budget. I recommend highly Jay Dwyer and Metro West Acura.They are the best! More

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