Korbin Nelson

Had a great experience and would definitely highly recommend JP! He is very responsive and professional! recommend JP! He is very responsive and professional! More

by jbutor Verified Customer Verified Customer

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Korbin just seems new at the business. He told us the second set of keys were at the dealership. Come to find out, on the moment of delivery of the van I asked for the second set and he me He told us the second set of keys were at the dealership. Come to find out, on the moment of delivery of the van I asked for the second set and he mentioned he had contacted the previous owners to get them. Jason Nelson was not thankful at all for the sale. Never once did they say thank you to Beverley that they appreciated her business. After the paperwork he didn’t say thank you goodbye or anything just said we’re all done and went to get on his phone. Thought that was a little insensitive Dealing with an 87 year-old woman. More

by BOBTWALSH Verified Customer Verified Customer

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All the staff was very friendly. They were quick and attentive while I was there. They were quick and attentive while I was there. More

by Jasminekohl Verified Customer Verified Customer

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There to help but also let you look without hanging over your shoulder and pressuring your decision. your shoulder and pressuring your decision. More

by JohnK Verified Customer Verified Customer

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Good staff. Went above and beyond to get me into a vehicle that fit my needs. Went above and beyond to get me into a vehicle that fit my needs. More

by bigstiffy21972 Verified Customer Verified Customer

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The dealership did not hassle me they made sure I got qualified and then showed me vehicles that fit my need and I was able to drive home that day with it qualified and then showed me vehicles that fit my need and I was able to drive home that day with it More

by justinldenman Verified Customer Verified Customer

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I had an amazing experience with Korbin! He was super friendly, found out all the answers to questions I asked if he didn’t already know them. Listened to my concerns and wants. Didn’t press He was super friendly, found out all the answers to questions I asked if he didn’t already know them. Listened to my concerns and wants. Didn’t pressure me into doing anything I didn’t want to do. I will definitely be going back. More

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As someone who has worked in the automotive industry for over 20 years—across sales, service, body shop, and detail departments—I'm very familiar with how dealerships should operate. Unfortunately, my recen over 20 years—across sales, service, body shop, and detail departments—I'm very familiar with how dealerships should operate. Unfortunately, my recent visit to Academy was the most disappointing experience I've had at any dealership to date. I scheduled an appointment to view a 2024 Dodge Hornet, but upon arrival, I was told by a salesperson named Korbin that no one by the name of "Autumn" (who had confirmed the appointment) worked there. He was also unaware of the appointment or the vehicle in question. After some confusion, I was informed that the vehicle had either been loaned out or was experiencing mechanical issues and awaiting a part—two very different explanations offered by different staff. Despite my clear interest in a specific vehicle, the General Manager began aggressively pushing alternative models, including hybrids, which I repeatedly stated I was not interested in. After declining multiple times, he finally backed off. He offered to work out a deal involving my trade-in and an employee discount I provided, but abruptly left to assist another customer and never returned. After a 20-minute wait, another manager stepped in to help finalize the numbers. When the offer was finally presented, Korbin became condescending, implying I didn’t understand the value of the added features (such as GPS and a car tracker). More concerning, he misrepresented the trade-in value by stating I would receive my full payoff—when in fact, I was being offered $3,700 less. After doing the math myself, I pointed this out. I attempted to thank him and shake his hand despite our clear disagreement, at which point he made a dismissive comment about the mileage on my vehicle ("It does have over 100k on it"). At that point, I decided to leave. Given this experience, I will not be purchasing from Academy, nor will I be recommending them to others. Charles Blake More

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