Kristy Dean

Valley Motor City responded

Thank you for the thoughtful feedback! We're glad to hear you found our Express Lane services fast and reasonably priced, and that our rental car service added to the convenience. We'll take your note on wiper pricing into consideration as we’re always looking to improve. We truly appreciate the recommendation for basic auto care! Best regards, Valley Motor City

Valley Motor City responded

Thank you for taking the time to share this detailed feedback. We sincerely apologize for the issues you experienced during your recent service visit. Mounting tires incorrectly is a serious mistake, and we understand the safety concerns and frustration that caused. It’s clear this situation fell short of our standards, and more importantly, your expectations. We’re glad the issue was eventually corrected, and the rebate was honored, but we fully recognize it should have been handled right the first time — with clearer communication and prompt follow-up. Your experience is being reviewed internally so we can ensure this doesn’t happen again. We value your business and the trust you place in us, and we would truly appreciate the opportunity to earn that trust back fully. Please don’t hesitate to reach out if you’d like to discuss this further. Best regards, Chris Richardson General Manager

Valley Motor City responded

Thank you for your feedback. We truly appreciate your business and the trust you’ve placed in us over time. We understand how frustrating it can be to have repeated issues with a component like the water pump. Looking over the records, I can confirm that while you’ve invested in maintaining your vehicle with us — including nearly $7,000 in various maintenance and repairs — the water pump replacements beyond the first have been covered under warranty, and you’ve only been charged for the initial replacement. The other services performed were unrelated items necessary to keep your vehicle running properly but wouldn’t have caused the water pump issues. If you’d like, we’d be happy to go over the full history with you and ensure everything is clear and to your satisfaction. Your continued confidence means a lot to us. Best regards, Chris Richardson General Manager

Valley Motor City responded

Now that’s the kind of quick and efficient service we love to deliver! 🙌 Oil change ✅ Cabin filter ✅ Car wash ✅ — all in under an hour! Thank you for trusting our Quick Lane team to take care of you and your vehicle. We’ll be ready to do it again next time you stop by! Best regards, Valley Motor City 🚗⏱️✨

Valley Motor City responded

Thank you for the great feedback! We’re so glad our sales team could help you find the right vehicle and make the whole process quick and easy — that’s always our goal! 🚗✅ We appreciate you choosing Valley Motor City and look forward to helping you again whenever you need us! Best regards, Valley Motor City 🌟🙌

Valley Motor City responded

Thank you for the kind words! We're so glad to hear you had a great experience with our service and communication. Keeping you informed every step of the way is a priority for us, and we’re happy it made a difference. We truly appreciate your support and look forward to helping you again anytime! Best regards, Valley Motor City 🚗📲💪

Valley Motor City responded

Thank you for the awesome review! We’re so glad you enjoyed great service, fair prices, and a friendly atmosphere—those are all things we take pride in. Our team works hard to be professional and knowledgeable, and it’s great to hear that came through in your experience. We truly appreciate your recommendation and hope to see you again soon! Best regards, Valley Motor City 🚗👍💼

Valley Motor City responded

Thank you for the fantastic review! We're so glad to hear that our team impressed you with their knowledge and got your vehicle back to you even faster than expected—that's a win! And we totally agree, Kyle in sales is awesome! We truly appreciate your recommendation and look forward to seeing you again at Valley Motor City! Best regards, Valley Motor City 🚗💪